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Employment Type:
Full time
Job Category:
Customer Service
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SWIFT TRANSPORTATION | Lathrop, California
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Job Description

 photo 3e9c4b9d-a6bf-42ff-9eef-869e84036861_zpsedxd2svo.jpg

We know what it takes to be a leader in this industry

People, pride and perfection.

Our journey to become best in class wouldn’t be complete without the people who help make it happen. That’s why we don’t just hire the best people on the road; we create more opportunities for success everywhere we can.

From shop mechanics, operations support and customer service to finance, sales, information technology and human resources, we are always looking for ambitious, professional employees to help make Swift not only a leader in transportation, but also a great place to work.

We train, build and develop our employees by providing continuous learning opportunities to enhance theirskill sets, which allows us to provide for strong career growth throughout our organization.

At Swift, we offer a variety of careers and positions combined with competitive salaries, great benefits and a supportive atmosphere. Swift’s size, strength and stability make it a great place to work—on and off the road.

Perform Driver leadership and Planning functions for extended coverage shifts at larger terminal locations or in support of the Intermodal department (less than 50% planning) for assigned line of business.

  2. Fuel and route Drivers while promoting the safety of drivers.
  3. Dispatch drivers on pre-planned loads and complete all corresponding computer work
  4. Communicate with drivers via QualComm messaging" (read and send messages)
  6. Plan loads with Drivers/Trucks (spends less than 50% of time planning a designated area)
  7. Work with other Terminal ECT members in drivers' and customers' special needs/requests as it relates to load planning.
  8. Resolve load targets and ensure on time delivery
  10. Monitor assigned loads, document and make appropriate notifications of issues
  11. Anticipate and facilitate problem resolution on all loads for total customer satisfaction; manage service issues, research and code service failures.
  12. Assist in the collection and maintenance of customer information; maintain knowledge of customer contractual requirements; receive, commit to, and load detailed customer load information ensuring system integrity.
  13. Communicate effectively and professionally with Customers, Operations Drivers and all levels of leadership; maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
  14. Perform additional responsibilities as assigned by leadership including, but not limited to:
    Be responsive to drivers and other terminal needs and assist with emergency situations (i.e. accidents) if the need arises.
    Understand and support company policies.
    Work with all railroads to resolve issues such as Hazmat billing, billing issues, set outs as well as any issues that come up with the railroads.


Skills Ability to lead others; ability to communicate well with others; ability to transfer knowledge; detail-oriented; excellent oral and written communication skills; excellent organizational skills; professional appearance; ability to take direction from leaders; knowledge of the transportation industry preferred.

Education High School Diploma or GED

Experience -   Previous driving experience or six months of management, operations, or customer experience required. Additional education may subsitute for required experience.

Position Location -Lathrop, CA

Potential Alternate Locations: 

Job Type:  Full -Time Regular

Shift:  6:00 AM to 6:00 PM

Schedule:  Custom

Custom Schedule (if applicable):  Saturday through Tuesday

ReqID:  431

Swift Transportation does not discriminate in its hiring practices.  We employ people regardless or race, creed, national origin, etc.Take the first step toward a rewarding career with Swift.

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