Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
8/31/2017
Job Category:
Information Services
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Application Support Engineer
Suntrust Banks, Inc. | Atlanta, Georgia
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Job Description

Application Support Engineer-W443581

Description

Resolves technical issues for SunTrust's applications software. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for moderately complex issues. In this capacity, performs programming and debugging activities. Responds to issues in a timely manner by receiving and investigating incidents or service tickets. Analyzes and observes trends with technical issues and provides input to developing long-term improvements. Documents all relevant end-user interactions and steps taken to resolve incidents. Has occasional contact with end-users. Communicates status of issue resolution to internal customers. May engage and manage external vendors. Applies an understanding of key business processes and practical experience to solve a range of straightforward problems. Analyzes possible solutions using experience, judgment and precedents. Works under moderate supervision.

Qualifications

Minimum Requirements: Bachelor's degree and 2 years of experience in application support or development or an equivalent combination of education and work experience. Knowledge in information systems and ability to apply that knowledge in practice. Ability to manage competing priorities. Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents. Experience participating in IT projects. Ability to communicate complex information in straightforward situations.

Preferred Requirements: Bachelor's degree and 3 years of experience. Banking or financial services experience. Knowledge of one or more of the following: Data Warehousing, Business Intelligence, ETL tools, RDBMS, multi-dimensional database, ERP systems, RAD/JAD, Client/Server, Unix, Distributed ( e.g. JAVA, J2EE, .Net, Middleware, Web Services), Mainframe (COBOL) , Specialties (e.g. Pega, FileNet, Cognos, IVR, Configuration Management).

Job:Information Technology
Primary Location: GA-Atlanta Area
Work Locations: Marquis Two

285 Peachtree Center Ave

Atlanta 30303

Schedule:Full-time

Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

To review the EEO Poster, copy and paste the following link into your brower: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

About Suntrust Banks, Inc.

SunTrust Banks, Inc. (SunTrust) primarily operates as a financial services holding company. Through its principal banking subsidiary, SunTrust Bank (the Bank), the Company provides deposit, credit, and trust and investment services. Through its subsidiaries, SunTrust also provides mortgage banking, credit-related insurance, asset management, securities brokerage and capital market services. The Company operates in five business segments: Retail, Commercial, Corporate and Investment Banking (CIB), Wealth and Investment Management, and Mortgage. The Bank operates primarily in Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Virginia and the District of Columbia. SunTrust provides clients with a selection of technology based banking channels, including the Internet, automated teller machines (ATMs), personal computers and around-the-clock telebanking. In May 2008, SunTrust completed the acquisition of GB&T Bancshares, Inc.

This company profile was created by AfterCollege and is about Suntrust Banks, Inc.. This page is not endorsed by or affiliated with Suntrust Banks, Inc.. For questions regarding company profiles, please email: care@aftercollege.com.