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Outbound Fraud Analyst/ Commercial & Business Fraud Specialist
Suntrust Banks, Inc. | Orlando, Florida
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Job Description

Outbound Fraud Analyst/ Commercial & Business Fraud Specialist-W443382


Outbound Fraud Analyst/ Commercial & Business Fraud Specialist

Job Summary: Responsible for the functions related to the identification, prevention and resolution of fraudulent activity including review of new accounts, unusual transactions, check and deposit fraud, card fraud, signature verification and online fraud.

Identify research and analyze possible fraudulent activity on client account and process client fraud claims obtained through inbound and outbound calls to the client.

Monitors Reports and systems which identify potential fraudulent activity. Follow policy and procedures, handles routine less complex situations, and investigates and resolves client reported fraud incidents.


Minimum Qualifications:

• High School Diploma or GED.
• Basic PC Skills including, EXCEL, WORD and OUTLOOK.
• Strong oral and written communications skills.
• Basic skills in research and problem resolution typically obtained via 2 years of banking or other equivalent work experience.

Preferred Qualifications:

• Associate, technical or bachelor's degree.
• Familiarity with deposit systems, account opening/origination processes, check and debit card functionality and loan applications.
• Experience in a contact center or retail branch.

Job:Contact Center
Primary Location: FL-Orlando / Central FL Area
Work Locations: Orlando Operations Center

7455 Chancellor Drive

Orlando 32809


Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

To review the EEO Poster, copy and paste the following link into your brower: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

About Suntrust Banks, Inc.

SunTrust Banks, Inc. (SunTrust) primarily operates as a financial services holding company. Through its principal banking subsidiary, SunTrust Bank (the Bank), the Company provides deposit, credit, and trust and investment services. Through its subsidiaries, SunTrust also provides mortgage banking, credit-related insurance, asset management, securities brokerage and capital market services. The Company operates in five business segments: Retail, Commercial, Corporate and Investment Banking (CIB), Wealth and Investment Management, and Mortgage. The Bank operates primarily in Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Virginia and the District of Columbia. SunTrust provides clients with a selection of technology based banking channels, including the Internet, automated teller machines (ATMs), personal computers and around-the-clock telebanking. In May 2008, SunTrust completed the acquisition of GB&T Bancshares, Inc.

This company profile was created by AfterCollege and is about Suntrust Banks, Inc.. This page is not endorsed by or affiliated with Suntrust Banks, Inc.. For questions regarding company profiles, please email: care@aftercollege.com.