Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
8/23/2017
Job Category:
Health Care Provider
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QPM Specialist
Suntrust Banks, Inc. | Richmond, Virginia
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Job Description

QPM Specialist-W442754

Description

Ensures quality and productivity standards are met and improvements are made where necessary. Conducts productivity reviews, best practices analyses, process improvement studies, organizational analysis, metrics development and service partnership agreements. Focuses on workflow, client experience, reducing expense, and enhanced efficiency. At Manager level, recommends and develops programs and metrics, partners with compliance and other internal areas to ensure all related requirements are integrated into processes as necessary, and oversees vendor relationships.

Conducts quality reviews of operational processes, tracks errors and defects within a process, provides data to enable reporting, tracks adherence to requirements and assesses effectiveness of processes.

Qualifications

Basic Requirements:

• High School diploma or equivalent
• 1 year work experience in a back office operations area or customer service/call center environment
• Strong communications skills
• Basic proficiency with Excel and Word
• Demonstrated ability to use analytical skills to identify and escalate business issues

Preferred Requirements:

• 2 years work experience in a quality, compliance or business analyst function

Job:Other Professional
Primary Location: VA-Richmond Area
Work Locations: Operations Center

7818 Parham Road

Richmond 23294

Schedule:Full-time

Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

To review the EEO Poster, copy and paste the following link into your brower: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

About Suntrust Banks, Inc.

SunTrust Banks, Inc. (SunTrust) primarily operates as a financial services holding company. Through its principal banking subsidiary, SunTrust Bank (the Bank), the Company provides deposit, credit, and trust and investment services. Through its subsidiaries, SunTrust also provides mortgage banking, credit-related insurance, asset management, securities brokerage and capital market services. The Company operates in five business segments: Retail, Commercial, Corporate and Investment Banking (CIB), Wealth and Investment Management, and Mortgage. The Bank operates primarily in Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Virginia and the District of Columbia. SunTrust provides clients with a selection of technology based banking channels, including the Internet, automated teller machines (ATMs), personal computers and around-the-clock telebanking. In May 2008, SunTrust completed the acquisition of GB&T Bancshares, Inc.

This company profile was created by AfterCollege and is about Suntrust Banks, Inc.. This page is not endorsed by or affiliated with Suntrust Banks, Inc.. For questions regarding company profiles, please email: care@aftercollege.com.