Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
8/23/2017
Job Category:
Customer Service
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Customer Service -Digital Service Rep 3 - FT 40 Hours
Suntrust Banks, Inc. | Cookeville, Tennessee
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Job Description

Customer Service -Digital Service Rep 3 - FT 40 Hours-W443133

Description

Handles inbound service calls from clients, while looking for sales referral opportunities for personal banking products and services. Answers client questions within set standards. Resolves problems and complaints clients may have about banking products and services. Handles complex inbound service calls from clients independently while looking for sales referral opportunities. Complex calls may include questions and problems concerning CDs/IRAs, Access 3 overflow and after hours calls and may respond to e-mail questions.

Satisfies regulatory requirements for holding the position, including determined by SunTrust to meet the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act.

Qualifications

Basic Qualifications:

• High school diploma or GED
• Minimum three years of client service and/or sales experience
• Previous PC and typing experience
• Solid written and verbal communication skills
• Demonstrated job stability

Preferred Qualifications:

• Banking and/or call center experience
• Previous success within a performance driven environment

Job:Contact Center
Primary Location: TN-Cookeville
Work Locations: Cookeville Center STOLI

1575 Lemon Farris Drive

Cookeville 38506

Schedule:Full-time

Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

To review the EEO Poster, copy and paste the following link into your brower: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

About Suntrust Banks, Inc.

SunTrust Banks, Inc. (SunTrust) primarily operates as a financial services holding company. Through its principal banking subsidiary, SunTrust Bank (the Bank), the Company provides deposit, credit, and trust and investment services. Through its subsidiaries, SunTrust also provides mortgage banking, credit-related insurance, asset management, securities brokerage and capital market services. The Company operates in five business segments: Retail, Commercial, Corporate and Investment Banking (CIB), Wealth and Investment Management, and Mortgage. The Bank operates primarily in Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Virginia and the District of Columbia. SunTrust provides clients with a selection of technology based banking channels, including the Internet, automated teller machines (ATMs), personal computers and around-the-clock telebanking. In May 2008, SunTrust completed the acquisition of GB&T Bancshares, Inc.

This company profile was created by AfterCollege and is about Suntrust Banks, Inc.. This page is not endorsed by or affiliated with Suntrust Banks, Inc.. For questions regarding company profiles, please email: care@aftercollege.com.