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Omni Channel Business Project Manager
Suntrust Banks, Inc. | Atlanta, Georgia
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Job Description

Omni Channel Business Project Manager-W443026


Business Project Manager for critical Omni Channel initiatives impacting ATM, Branch, Contact Center, and Digital Channels.

- Assist in the development and execution of strategies aimed at improving the teammate and client experience in key consumer channels, including ATM, Branch, Contact Center, and Digital
- Design solutions that create Omni experiences across channels, oversee deployment, track and measure results
- Coordinate with Technology and Operations to document business requirements to bring Omni experiences to life
- Serve as the Business Lead, overseeing multiple in-flight initiatives simultaneously
- Contribute to the design of the multi-year technology roadmap, including developing and maintaining initiative business cases for investment planning and prioritization
- Assist in the development of executive-level strategy presentations
- Manage relationships and workflows with EIS, Operations, Branch Sales/Service, and third-party vendors


- Bachelor's degree in a relevant field
- 5+ years' work experience in the financial services or comparable industry
- Demonstrated ability to synthesize and draw conclusions from variant information sources
- Demonstrated excellence in analysis, leadership, change management, project management, negotiation, persuasion, directing others, and communication
- Demonstrated ability to develop and maintain cross organizational partnerships, influence stakeholders and lead/motivate change teams
- Demonstrated self-starter who is able to work in ambiguous situations, work with minimal supervision and meet demanding turnaround times
- Strong problem solving and process improvement skills with the ability to identify problems, recommend solutions and present recommendations
- Solid business case development and financial analysis skills
- Excellent verbal and written communication skills; strong facilitation and presentation skills
- High proficiency in Microsoft Applications (PowerPoint, Excel, Word)

- MBA or other relevant Master's degree
- Previous work experience in the Consulting field
- Retail Banking experience

Job:Other Professional
Primary Location: GA-Atlanta Area
Work Locations: Garden Offices

303 Peachtree Center Avenue

Atlanta 30303


Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

To review the EEO Poster, copy and paste the following link into your brower: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

About Suntrust Banks, Inc.

SunTrust Banks, Inc. (SunTrust) primarily operates as a financial services holding company. Through its principal banking subsidiary, SunTrust Bank (the Bank), the Company provides deposit, credit, and trust and investment services. Through its subsidiaries, SunTrust also provides mortgage banking, credit-related insurance, asset management, securities brokerage and capital market services. The Company operates in five business segments: Retail, Commercial, Corporate and Investment Banking (CIB), Wealth and Investment Management, and Mortgage. The Bank operates primarily in Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Virginia and the District of Columbia. SunTrust provides clients with a selection of technology based banking channels, including the Internet, automated teller machines (ATMs), personal computers and around-the-clock telebanking. In May 2008, SunTrust completed the acquisition of GB&T Bancshares, Inc.

This company profile was created by AfterCollege and is about Suntrust Banks, Inc.. This page is not endorsed by or affiliated with Suntrust Banks, Inc.. For questions regarding company profiles, please email: care@aftercollege.com.