Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
8/17/2017
Job Category:
Customer Service
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TMS Client Services Specialist - Atlanta
Suntrust Banks, Inc. | Atlanta, Georgia
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Job Description

TMS Client Services Specialist - Atlanta-W442976

Description

Provides phone and/or email based customer service and supports a portfolio of designated clients that use Treasury Management (TM) Products and Services. Serves as a liaison between TM corporate clients, sales, operational servicing unit, and vendors to address and correct client inquiries. Requires daily communication with internal and/or external clients. Addresses inquiries and requests received from TSOs, RMs Operations and Management by also proactively advising long-term solutions. Implements maintenance changes/updates as required. Educates clients on TMS Products. Applies personal judgment, knowledge, experience and initiative to develop, enhance and retain client relationships. Attends client calls with Sales upon request. Also responsible for tracking client calls to identify opportunities for improvement and provide Sales with updates and sales opportunities, and may directly extend sales offers to customer over the phone as appropriate.

Other Responsibilities:

Under general supervision, provides client services by applying fundamental knowledge of TM products and services as well as SunTrust's and clients' technical environment to perform less to moderately complex research and maintenance tasks for clients with low to moderate level of revenue.

Qualifications

Minimum requirements:

- High School diploma or an equivalent combination of education and related work experience.
- Fundamental knowledge of banking industry
- 2 years of related work experience in banking or financial services industry
- Basic PC skills in Microsoft Office suite (i.e., Excel, Word, and Outlook, etc.)

Preferred Requirements:

- Intermediate level of knowledge of Treasury Management products and services, including technical and operational details, features, and benefits
- Fundamental understanding of and prior work experience in file transmissions between separate organizations as well as PC configuration
- 2 years of work experience in Treasury Management
- 2 years of work experience in a call center.

Job:Treasury and Payment Solutions
Primary Location: GA-Atlanta Area
Work Locations: SunTrust Plaza Tower

303 Peachtree Street

Atlanta 30308

Schedule:Full-time

Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

To review the EEO Poster, copy and paste the following link into your brower: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

About Suntrust Banks, Inc.

SunTrust Banks, Inc. (SunTrust) primarily operates as a financial services holding company. Through its principal banking subsidiary, SunTrust Bank (the Bank), the Company provides deposit, credit, and trust and investment services. Through its subsidiaries, SunTrust also provides mortgage banking, credit-related insurance, asset management, securities brokerage and capital market services. The Company operates in five business segments: Retail, Commercial, Corporate and Investment Banking (CIB), Wealth and Investment Management, and Mortgage. The Bank operates primarily in Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Virginia and the District of Columbia. SunTrust provides clients with a selection of technology based banking channels, including the Internet, automated teller machines (ATMs), personal computers and around-the-clock telebanking. In May 2008, SunTrust completed the acquisition of GB&T Bancshares, Inc.

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