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Consumer Operations Business Project Manager, Enterprise Growth Initiatives
Suntrust Banks, Inc. | Atlanta, Georgia
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Job Description

Consumer Operations Business Project Manager, Enterprise Growth Initiatives-W442447


The primary role of this Business Project Manager is to support enterprise projects needs and the operational impact the project has within the Consumer Line of Business. This candidate will have retail and/or commercial banking experience, process design knowledge and project management experience. The individual will be engaged in concurrent projects to drive business strategy and objectives to include executional improvement on current processes and design of future state processes.

Teammates in this role should be prepared to drive change initiatives focused on specific products/services that impact fewer functional areas; participate/provide input in business case development; use tactics and plans provided by functional partners to develop plans and drive actions; analyze current state vs. future state processes; identify and design end-to-end processes and routines across teammate and client tools and systems; create and implement teammate and client tools needed to deliver satisfactory client experience; ongoing education on key processes for all teammates regardless of channel; set metrics and goals to ensure sustainment of tactics; and develop and monitor control plans post implementation.


Minimum Qualifications:

- 3+ years in a client facing position within the Retail or Commercial Line of Business within the last 10 years

- 2+ year(s) experience managing complex projects that cross multiple lines of business and functional areas

- Applicable disciplines are project management, client experience, consumer sales/service expertise, change management and process design

- Experience in business process design and improvement initiatives

- Recognized as an expert corporate consultant in multiple disciplines

- Experience leading or participating on formal, defined project teams

- Experience leading or managing a segment of the project work

- Manage project budgets and spending or P/L experience

Preferred Qualifications:

- Bachelor's or Masters degree in a relevant field of work or an equivalent combination of education and work related experience

- 5+ years' experience in a branch operations role with demonstrated proficiency in multiple disciplines related to the position

- Retail or Commercial LOB management experience

- In depth knowledge of Retail Banking practices

- Broad knowledge of general banking practices across all LOBs and functional units

- Familiarity of key technology solutions deployed by the bank and critical applications used by LOBs/functions

- Six Sigma certification

- PMP Certification

Job:Other Professional
Primary Location: GA-Atlanta Area
Work Locations: Garden Offices

303 Peachtree Center Avenue

Atlanta 30303


Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

To review the EEO Poster, copy and paste the following link into your brower: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

About Suntrust Banks, Inc.

SunTrust Banks, Inc. (SunTrust) primarily operates as a financial services holding company. Through its principal banking subsidiary, SunTrust Bank (the Bank), the Company provides deposit, credit, and trust and investment services. Through its subsidiaries, SunTrust also provides mortgage banking, credit-related insurance, asset management, securities brokerage and capital market services. The Company operates in five business segments: Retail, Commercial, Corporate and Investment Banking (CIB), Wealth and Investment Management, and Mortgage. The Bank operates primarily in Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Virginia and the District of Columbia. SunTrust provides clients with a selection of technology based banking channels, including the Internet, automated teller machines (ATMs), personal computers and around-the-clock telebanking. In May 2008, SunTrust completed the acquisition of GB&T Bancshares, Inc.

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