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Consumer Loan Collector-W442271
Description
Responsible for contacting installment loan/line customers whose accounts are past due and making arrangements with the customer to bring the account current. Duties may include inbound or outbound calls, written correspondence, negotiating payments, recommending accounts for repossession and legal action, inputting data into system, performing skiptracing functions, and accurately completing any paperwork. May act as a Team Leader, coordinating daily workflow and providing on the job training. Ensures bank collection policies and procedures are followed.
Under supervision and following established procedures, responsible for negotiating the collection of moderately complex past due loans.
Qualifications
Basic Qualifications:
• High School Education or equivalent.
• 1 - 3 years customer service or call center experience, strong PC skills
• Eligible to manage or perform loan origination or servicing functions under Mortgage Investor or government agency guideline requirements.
Preferred Qualifications:
• CollegeAssociate degree or experience negotiating repayment schedules and payment arrangements.
• Familiar with a variety of the field's concepts, practices, regulations and procedures.
Job:Consumer Lending
Primary Location: FL-Orlando / Central FL Area
Work Locations: Orlando Operations Center
7455 Chancellor Drive
Orlando 32809
Schedule:Full-time
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
To review the EEO Poster, copy and paste the following link into your brower: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
About Suntrust Banks, Inc.
SunTrust Banks, Inc. (SunTrust) primarily operates as a financial services holding company. Through its principal banking subsidiary, SunTrust Bank (the Bank), the Company provides deposit, credit, and trust and investment services. Through its subsidiaries, SunTrust also provides mortgage banking, credit-related insurance, asset management, securities brokerage and capital market services. The Company operates in five business segments: Retail, Commercial, Corporate and Investment Banking (CIB), Wealth and Investment Management, and Mortgage. The Bank operates primarily in Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Virginia and the District of Columbia. SunTrust provides clients with a selection of technology based banking channels, including the Internet, automated teller machines (ATMs), personal computers and around-the-clock telebanking. In May 2008, SunTrust completed the acquisition of GB&T Bancshares, Inc.