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Program Manager
Suntrust Banks, Inc. | Richmond, Virginia
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Job Description

Program Manager-W434623


Responsible for actively supporting and/or leading complex projects or programs including the planning, management, and implementation of the assigned project, program, or portfolio within the Consumer PMO. Critical projects, programs, and portfolios are aimed at accomplishing broad, long-term strategic objectives such as enhancing revenue, improving quality and/or efficiency, improving the processes, affecting cost savings, advancing technological development, impacting talent management, advancing teammate capabilities, implementing new product initiatives, or other strategic priorities. Roles will not only assist in creating critical project, program, and portfolio management deliverables (e.g. Project Charter, Project Plans, Critical Issues Log, Analysis, Optimal project portfolio mix, etc), but will also be expected to support the team in achieving priorities, goals and strategies with key stakeholders. Applies various technical disciplines such as process improvement, data analysis, and facilitation. Provides objective advice, expertise and specialist support skills with the aim of creating value and maximizing growth, or improving the business performance of their clients. Responsibilities increase from support functions to responsibility for the performance of the project portfolio.

Provides oversight and direct leadership on multiple concurrent projects/programs of varying size up to and including enterprise transformational initiatives within multiple portfolios and/or LOBs at any given time. Leads teams or multiple teams of internal and/or external resources on a project basis. Ensures that business cases are developed for budgeting, planning, and tracking or revenue and expense. Ensures that program activities are on a path to deliver benefits realization. Ensures collaboration across LOBs with key functional partners in the implementation of initiatives. Key contributor in developing financial realization measures. Installs an appropriate risk management plan for the program. Works closely with, and provides direction to technology leads to support program needs. Influences and leads large-scale change initiatives Plans and coordinates closely with LOB/function managers and subject matter experts. Provides project-related performance evaluations on project resources. Proactively challenge the performance of current systems and processes and identifies risks and develops solutions and/or processes and ensures necessary risk mitigation steps are built into the processes. Readily recognizes solution and determines at what point issues require escalation to management.


Basic Qualifications:

• Bachelor's degree in a relevant field, or an equivalent combination of education and work experience.
• 7 years progressive related experience in either a consulting, project management or process improvement related role.
• Strong skills and experience in issue resolution, influencing team members and other stakeholders, conduct difficult negotiations and managing to stringent timelines for project deliverables.
• Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies.
• Demonstrated leadership in the implementation of complex Programs and Projects.
• Ability to bring clarity to ambiguous assignments.
• Demonstrated strong verbal and written communication skills.
• Strong skills in MS Office Suite

Preferred Qualifications:

• Advanced degree in a relevant field of work (e.g., MBA). PMP and/or PgMP.
• Certification in Lean Six Sigma, process improvement, facilitation and project management methodologies.
• Experience implementing large/complex initiatives across a matrix organization.
• Knowledge of business units' mission and processes.
• Superior working knowledge of business matters, finance, planning, and forecasting.
• In-depth knowledge of management and planning systems theory and practical application to complex initiatives.
• Experience with financial measurements and metrics.
• Financial Services experience.
• Business continuity experience and consulting experience preferred.

Job:Information Technology
Primary Location: VA-Richmond Area
Work Locations: SunTrust Riverview Center

1001 Semmes Avenue

Richmond 23224


Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

To review the EEO Poster, copy and paste the following link into your brower: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

About Suntrust Banks, Inc.

SunTrust Banks, Inc. (SunTrust) primarily operates as a financial services holding company. Through its principal banking subsidiary, SunTrust Bank (the Bank), the Company provides deposit, credit, and trust and investment services. Through its subsidiaries, SunTrust also provides mortgage banking, credit-related insurance, asset management, securities brokerage and capital market services. The Company operates in five business segments: Retail, Commercial, Corporate and Investment Banking (CIB), Wealth and Investment Management, and Mortgage. The Bank operates primarily in Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Virginia and the District of Columbia. SunTrust provides clients with a selection of technology based banking channels, including the Internet, automated teller machines (ATMs), personal computers and around-the-clock telebanking. In May 2008, SunTrust completed the acquisition of GB&T Bancshares, Inc.

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