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Digital Channel Manager
Suntrust Banks, Inc. | Atlanta, Georgia
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Job Description

Digital Channel Manager-W441473


The Digital Product Manager is responsible for creating and executing the strategic plan to deliver innovative (channel) solutions to market that align to the operational and strategic goals for SunTrust Banks, Inc.

Responsibilities will include and are not limited to the following:
- Direct lines of business decision making responsibility for strategy, vision, and execution to impact key performance indicators for the company.
- Acts as the sponsor for key digital initiatives, responsible for demonstrating value and ROI to stakeholders across the enterprise
- Inspires the organization on aspects of design thinking, technology innovation and its application to SunTrust solutions
- Defines and evangelizes channel strategy and uses data-driven insights to inform strategy and channel opportunities
- Facilitates the execution of a consistent multi-channel strategy (ATM, Branch, Digital and Contact Center) and influences portfolio level investment in adherence to brand guidelines
- Identifies opportunities to digitize end-2-end processes
- Partners closely with peer organizations, marketing, product development, customer contact center, user experience and technology to evolve the digital platform
- Encourages Agile methodologies for product and technology development
- Ensures compliance, data security and quality policies are met with all deliverables
- Manages product teams through the full product lifecycle.


Minimum Requirements:

- BS/BA required; MBA preferred
- Strong understanding of digital services or e-commerce processes
- Demonstrated technical acumen and an ability to work with the technology organization to align product and technology roadmaps
- 10 + years combined experience in Digital (Online/Mobile) Channel management or eBusiness.
- 8 + years experience in financial services industry or related experiences
- 8+ years experience managing people in a direct reporting structure and strength in managing cross-functional matrixed teams
- Strong networking skills and ability to build highly collaborative relationships at the executive level
- Ability to innovate and transform an industry by applying best practices from other industries, thinking non-traditionally
- Sets the strategic vision and gains alignment with other parts of the organization
- Make business decisions based on analysis and recommendations.
- Ability to effectively negotiate and arrive at successful solutions with key stakeholder groups.

Primary Location: GA-Atlanta Area
Work Locations: Garden Offices

303 Peachtree Center Avenue

Atlanta 30303


Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

To review the EEO Poster, copy and paste the following link into your brower: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

About Suntrust Banks, Inc.

SunTrust Banks, Inc. (SunTrust) primarily operates as a financial services holding company. Through its principal banking subsidiary, SunTrust Bank (the Bank), the Company provides deposit, credit, and trust and investment services. Through its subsidiaries, SunTrust also provides mortgage banking, credit-related insurance, asset management, securities brokerage and capital market services. The Company operates in five business segments: Retail, Commercial, Corporate and Investment Banking (CIB), Wealth and Investment Management, and Mortgage. The Bank operates primarily in Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Virginia and the District of Columbia. SunTrust provides clients with a selection of technology based banking channels, including the Internet, automated teller machines (ATMs), personal computers and around-the-clock telebanking. In May 2008, SunTrust completed the acquisition of GB&T Bancshares, Inc.

This company profile was created by AfterCollege and is about Suntrust Banks, Inc.. This page is not endorsed by or affiliated with Suntrust Banks, Inc.. For questions regarding company profiles, please email: care@aftercollege.com.