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Business Systems Analyst 5-Bank Card Operations
Suntrust Banks, Inc. | Orlando, Florida
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Job Description

Business Systems Analyst 5-Bank Card Operations-W438364


This position supports Bankcard Operations (BCO).

This business analyst position is one of the architects of the nerve center of the Credit and Debit card business.

Responsible for efforts of providing support and guidance, consistent unit production goal attainment; quality/service level standard development and attainment; identification and implementation of change initiatives; problem resolution; constant client focus. Participates and manages implementations of new developments/technology affecting BCO, Marketing and product campaign execution, protects company liability by ensuring compliance, and reviews/analyzes new methods and procedures to insure department efficiency. Leads projects and manages systems across multiple functions. Fosters relationship building by using excellent communication skills, interpersonal skills and exhibiting the flexibility/adaptability to work in a matrix management environment.

Supports a business unit with focused scope, high level of technical complexity, and high level of risk. Evaluates, prioritizes, researches and follow ups to ensure accurate disposition /resolution of all work managed. Significant interactions with other areas to resolve problems, identify issues, and improve processes and quality of deliverables. Interacts with the Line of Business partners to assure seamless delivery of services with high risk to the reputation of the company.


Minimum Requirements: BA degree or equivalent and 5 years' experience in credit card operations and card system support. 5 year mid-level management or project leadership experience. Demonstrate the ability to delegate and expedite work streams. Strong interpersonal, leadership, communications and analytical skills, Proficient PC skills. Strong collaboration, persuasion, negotiating and relationship building skills. Strong knowledge of financial industry applicable laws such as Card Regulations, Patriot Act, AML and BSA.

Preferred experience: 10+ year's credit card operational management experience - to include card system level support.

Job:Other Professional
Primary Location: FL-Orlando / Central FL Area
Work Locations: Orlando Operations Center

7455 Chancellor Drive

Orlando 32809

Equal Opportunity Employer

SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer and does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, disability, veteran status or other classification protected by law.

EEO Poster

About Suntrust Banks, Inc.

SunTrust Banks, Inc. (SunTrust) primarily operates as a financial services holding company. Through its principal banking subsidiary, SunTrust Bank (the Bank), the Company provides deposit, credit, and trust and investment services. Through its subsidiaries, SunTrust also provides mortgage banking, credit-related insurance, asset management, securities brokerage and capital market services. The Company operates in five business segments: Retail, Commercial, Corporate and Investment Banking (CIB), Wealth and Investment Management, and Mortgage. The Bank operates primarily in Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Virginia and the District of Columbia. SunTrust provides clients with a selection of technology based banking channels, including the Internet, automated teller machines (ATMs), personal computers and around-the-clock telebanking. In May 2008, SunTrust completed the acquisition of GB&T Bancshares, Inc.

This company profile was created by AfterCollege and is about Suntrust Banks, Inc.. This page is not endorsed by or affiliated with Suntrust Banks, Inc.. For questions regarding company profiles, please email: care@aftercollege.com.