Every employee has a very important role to play at the Sunshine Terrace Foundation, and every department is vital to our ability to provide the finest quality of care, life, and service. Each is a vital thread in our fabric, adding support and strength to what we offer. We deliver holistic wellness promotion services to our patients, and each of our departments and their employees add to our ability to be effective. Credit is definitely due to our center directors and department heads for their focused efforts to make the Sunshine Terrace Foundation an excellent place to work. Our center directors are Alyce Bosch, RN, NHA, CALA, Administrator of our rehabilitation and skilled nursing center; Monica Harris, RN, CALA, director of Terrace Grove; and Mary Bennett, our Adult day Center Director.
Alyce Bosch is ably assisted by Konie Murray, RN, the director of nursing at our rehabilitation center, Jennifer Birchell, BC MT and TRT, the director of our music therapy department for the Foundation, and the recreational therapy department for the rehabilitation center, Sue Rock, a trained chef, our Foundation wide dietary manager, Richard Penrod, RPT, director of rehabilitation services, Leanne Loscher, SSW, director of social work for the rehabilitation center, and Cindy Jones, NHA, SSW, our director of customer service and admissions coordinator at the rehabilitation center. Margo Eberhard, RN, is our hospitality specialist.
Mary Bennett's right hand person at the Adult Day Center is Julie Wiley, LPN, and Monica Harris and Jo Ciaraldi, LPN are in charge at our assisted living center, Terrace Grove.
It is very important to gratefully acknowledge the invaluable contributions of some of our "non-medical" departments. Our transportation vehicles drive an average of 6,000 miles a month taking and picking up our patients from a variety of appointments and activities which are important to their well-being. Our housekeepers keep our facilities clean, neat and sanitary; our laundry workers keep our patients linens and personal clothes clean; our dietary department workers focus on providing good tasting, made from scratch, nutritious, attractive meals and strive to accommodate individual tastes and special diets; our business and finance office staff members work hard to assist patients and their families with their health care finance needs and questions and file our claims for care given accurately and punctually; our maintenance team works hard every day to keep up with the maintenance requirements for our vehicles, our medical equipment, and our facilities; our receptionists greet people and assist them as needed; our central supply team keeps all other departments supplied with the materials they need to do their jobs; and, medical records and our resident assessment team make certain our medical records and patient assessments are accurate, comprehensive, and timely. It is also important to note the important role our cosmetologists play at all three centers.
Lige Palmer, our director of environmental services is responsible for our transportation, housekeeping, laundry, and maintenance services, and Vivian Brindley, our business office manager coordinates our volunteers Foundation-wide, helps people with Medicaid applications, and oversees the front desk receptionists at the rehabilitation center.
Trina Balls, our CFO, keeps excellent control of our financial data, and acts as our board's liaison to our financial arm. She works with our independent auditor, Hansen, Barnett and Maxwell (based in Salt Lake City), and is the staff person to our Finance and Budget Committee and Audit Committee.
When one thinks of our organization the direct care providers come to mind first---our licensed nurses, our nursing assistants, our rehabilitation specialists (physical therapists, occupational therapist, speech therapist and their assistants), our medical director, our dietician consultant, our social workers, recreational therapists, and our music therapists,. The care and service these people provide is invaluable to the health and welfare of our patients. They are dedicated, highly skilled, patient-centered people.
Our employees are definitely prime customers---without them we would be nothing! We endeavor to hire the right people, people whose personal values match those of this organization; we work hard to assure employees receive a quality orientation, excellent opportunities for ongoing education, and to assure they have the tools they need to do their jobs well. Our employees' input and ideas are sought regularly through service on our quality improvement action teams formed to actively address process and system challenges.
Our human resources department does a fine job of assisting other department heads and center directors to recruit and retain the right employees. They have done a great deal of work in the past 2 years in the area of upgrading our training programs online, and preparing videos on such topics as infection control, which make learning fun, using our own people as actors. We are fortunate to have human resource interns from Utah State University who add a great deal to our human resource capability.
Our CEO has been invited to share our recruitment and retention secrets at national meetings, and our best practices have been shared in nationally published articles.
We are consistently striving to be even more successful in truly engaging our employees and achieving their buy-in. The low unemployment in Cache Valley (2% in December, 2006) makes hiring more challenging than ever. The summer of 2006 was very difficult with unemployment at an all time low. Our employees had to work extra hard while our human resource professionals and the department heads and center directors struggled to find adequate numbers of qualified, well-suited staff members. There is a shortage of people with the nursing and nursing assistant skills we require, but there is also a shortage of all qualified workers; we are doing our very best to rise to this challenge successfully. We extend heartfelt thanks to David Seria, MS, Human Resources Director, and his staff and our Human Resources Committee members for their dedication. We also thank all staff members for their dedication during these difficult times!
Our information technology (IT) capability is extraordinary. We are one of the leaders in our field, thanks to the support of our board, our leaders and the expertise of our chief technology officer (CTO) and his assistant. Within our centers are about 90 computers. Bryce Berry, our CTO and his assistant, Angie Peterson, are on the move constantly to assure our computer network is updated and functioning well. In addition, our telephones, call light systems, and security systems are handled by our IT professionals. We are very dependent on computers, as are most businesses. Our Information Systems Committee is of great assistance to us, and during 2006 helped us with our information systems policy revision.
Our community liaison, Rod Pack, joined us just over a year ago. He has revised all of our brochures, introduced us to billboard advertising, and has increased our visibility in the local news media via creative ads and TV vignettes of our centers and the services they provide. He has also reached out into the community to serve (drives for meals on wheels, is active in Rotary and the Chamber of Commerce, for example). He visits our referral sources, assures they have our informational brochures, and is the editor of a bimonthly publication Sara's Notes which keeps our referral sources up to date on any changes we have made which may affect them. As of February 2007 he is assisting with fundraising efforts.
Monica Jensen, administrative assistant, is the editor of our Terrace Talk newsletter, our employee newsletter, Terrace Tidbits, and she is the mastermind behind the formatting of this annual report. She also handles our fund raising data.
Ours is a complex organization as you can see from this report, but the wonderful thing is that we are all focused on fulfilling our mission of wellness, independence, dignity and quality of life for those we serve!
Our people and this community are the reason we are what we are!
Every employee has a very important role to play at the Sunshine Terrace Foundation, and every department is vital to our ability to provide the finest quality of care, life, and service. Each is a vital thread in our fabric, adding support and strength to what we offer. We deliver holistic wellness promotion services to our patients, and each of our departments and their employees add to our ability to be effective. Credit is definitely due to our center directors and department heads for their focused efforts to make the Sunshine Terrace Foundation an excellent place to work. Our center directors
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