No experience
Employment Type:
Full time
Job Category:
Information Services
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Phone Technical Support Representative - Entry Level
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Job Description

The Technical Support Representative assists customers with terminal / software issues as it relates to their ability to accept credit card payments at their place of business.

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Close date: 01/31/2019


* Work independently or with a team
* Responsible
* Career motivated
* Problem solving skills
* Multi-tasking skills
* Basic / Intermediate knowledge of Microsoft Suite products


* Field and assess technical support phone calls from business owners and or software vendors.
* Utilize support resources to establish a workflow to remediate the situation.
* Provide detailed notes on each call / situation and execute a request to your superior when a call needs to be escalated to higher level support.
* Schedule and maintain support appointments.
* Engage in support initiatives when requested
* Research and evaluate merchant batch and transaction logs for discrepancies
* Conference in Software Vendors for additional support on third party products and services
* Manage workload from a Queue based ticket system
* Log hardware RMA requests and ensure billing / invoicing policies are followed
* Backup support for Customer Service

About Sterling Payment Technologies

Sterling provides 24/7 support services for our Merchants. Sterling Merchants have their calls answered with lightning speed. More important, the question a Merchant asks is the one that gets answered - and it gets answered correctly the first time. Our Client Service Associates are all experienced and knowledgeable people who have a wealth of support tools at their fingertips. A substantial share of our Client Service Associates are bi-lingual, providing Spanish-speaking Merchants with the option of having their payment transaction support needs met in either English or Spanish. In addition, Sterling has Sales Support Specialists who focus on the Merchant application underwriting process, the equipment leasing process, terminal deployment, and terminal technology.

This company profile was created by AfterCollege and is about Sterling Payment Technologies. This page is not endorsed by or affiliated with Sterling Payment Technologies. For questions regarding company profiles, please email: care@aftercollege.com.