0-1 years of experience
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Employment Type:
Full time
Job Category:
Information Services
SAP Junior Business Support Associate - Chicago...
(This job is no longer available)
Stericycle | Chicago, IL
Grad Date

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Job Description

- Must have university/college education or equivalent experience

* Minimum 3 years in a customer service business to business capacity
* Experience with data conversion and maintenance in SAP
* Some understanding of training materials, training environment (system), and Business Units
* Keeps current on business processes and SAP functionality to ensure system optimization.

The individual provides ongoing support of SAP, Handheld and related processes in the branch network primarily through remote support. The individual will be expected to address ServiceNow tickets, support any production issues or fixes and ongoing project support and implementation.

1) SAP Business Support Associate maintains and enhances existing SAP solutions including, but not limited to:

* Collaborating with appropriate business units, production support team members, and develop-ers on requirements gathering, solution design, and creation of production support specifica-tions
* Facilitating and/or participating in functional and technical solution reviews with management, developers, architects, and infrastructure (Basis) representatives
* Configuring solutions where applicable
* Creating and executing appropriate test cases and ensuring the integrity of the solution prior to business unit and user acceptance testing
* Working with the business to resolve solution defects that are identified - Communicating the final solution to the business and coordinating the implementation of the solution to the production environment
* Updating system documentation - Collaborate with other functional, team leads, managers, and business representatives to deter-mine schedules and project timeframes.

2) Data maintenance and conversion as required for SAP as it relates to :

a. Customer data

b. Contract data

c. Equipment

d. Open A/R & Credits data 3) With their knowledge of SAP provides support for business units to enable them to utilize the functionality of SAP to further support the business. while supporting any associated ongoing training related to those processes.

4) Provides training and development tools to ensure all training material is kept current and updated with any current or subsequent SAP system upgrades or enhancements

5) Delivers hands-on training to members of a business unit on the functionality and reporting capabilities of SAP. At times may be called upon to create schedules for training delivery.

About Stericycle

Stericycle, Inc. is engaged in the management of regulated waste and providing an array of related services. The Company operates in the United States, Canada, Mexico, Argentina, Chile, the United Kingdom and Ireland. Its national networks include a total of 89 processing or combined processing and collection sites, and 97 additional transfer, collection or combined transfer and collection sites. Stericycle, Inc.'s regulated waste processing technologies include autoclaving, its own electro-thermal-deactivation system (ETD), chemical treatment and incineration. During the year ended December 31, 2008, the Company completed 22 acquisitions, of which 12 were domestic regulated waste businesses, two were domestic return management businesses and eight were international regulated waste businesses in Canada, Latin America and Europe. (Source: 10-K)