No experience
Employment Type:
Full time
Job Category:
Field Engineer 1 - Entry Level
(This job is no longer available)
State of Oregon | Portland, OR
Grad Date

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Job Description

**Job Number** 2725757 **Business** GE Healthcare **Business Segment** Healthcare Imaging **About Us** GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. **Posted Position Title** Field Engineer 1 - Entry Level **Career Level** Entry-Level **Function** Services **Function Segment** Products Logistics Repairs Location(s) Where Opening Is Available United States **U.S. State, China or Canada Provinces** Oregon **City** Portland, Bend **Relocation Assistance** Yes **Role Summary/Purpose** Performs Preventative Maintenance and Field Modification Instruction in one or more modalities of imaging or LCS equipment. Works with experienced Field Service Engineers to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence. This is a second shift position targeting the Bend and Portland, OR areas. **Essential Responsibilities** 1. Learn to complete on-time and accurate Preventative Maintenance and Field Modification Instructions. Assist more experienced Field Engineers with equipment installation. 2. Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. 3. Effectively communicate and partner with teammates and colleagues. 4. Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. 5. Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. 6. Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. 7. Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. 8. Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. 9. Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. 10. Keep up to date with competitor information and market trends. 11. Answer service calls independently without assistance within one year of employment. **Qualifications/Requirements** 1. Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment. 2. Experience with Web applications as well as Microsoft suite of products. 3. The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immuni