Job Information Note: This position may be filled as an Information Technology Specialist 1, developmental underfill. Please see the Qualifications and Desired Attributes section below for details. This is a position with the Telecommunication Support Team of the Enterprise Technology Services Division (ETSD) of the Office of the State Court Administrator (OSCA) of the Oregon Judicial Department (OJD). The Telecommunication Support Team is a unit within the Infrastructure Group of ETSD. The primary function of this group is to maintain, monitor, and implement telecommunication procedures along with hardware and software to maintain the integrity of the OJD network services. The purpose of this position is to maintain numerous audio and video systems throughout the state. The person in this position is responsible for monitoring and troubleshooting systems such as Polycom, BiAmp, FTR, and various audio and video control systems such as AMX and Crestron. The person in this position is also responsible for making recommendations for additional hardware or software or for changes to policy to ensure the integrity of the OJD A/V infrastructure.
Duties & Responsibilities:
Typical job duties include, but are not limited to, the tasks listed below. Assigned tasks may be changed to accommodate workload and organizational needs. Assists in A/V implementation and troubleshooting, A/V configuration, A/V upgrades, A/V performance, system disaster recovery, tuning, and consulting. Develops tools and procedures for daily A/V support. Supports development activities that require specialized A/V configurations and testing. Responsible for administration and support of the OJD video conferencing system. Participate in operations and project planning to identify existing and prospective resource needs and strategies to satisfy those needs. Participate as a project team member representing the IT Telecommunications group. Coordinate activities with project managers and functional managers to maximize effective utilization of network resources. Provide information to project coordination services staff necessary to develop and maintain project communications. Analyzes client requirements and recommends appropriate hardware and software solutions to optimize work flow and efficiency and to establish reliable customer network communications. Establishes and maintains a positive working relationship with all departments to optimize working relationships and communication. Fulfills departmental requirements in terms of providing work coverage and duties as assigned and administrative notification during periods of personnel illness, vacation, or education. Performs at or above performance standards established within the department. Working Conditions This is a full-time position. The work schedule currently is 8:00 a.m. to 5:00 p.m., Monday through Friday. It is not eligible for overtime compensation for hours worked in excess of 40 per work week. This position does not offer a flex or alternative schedule. Requires frequent travel to court locations throughout the state, including occasional overnight stays. Requires setting up or moving audio/video components, configuration of court recording software and various other types of audio/video and conferencing equipment. Uses a telephone with an optional headset and a personal computer. Often involves in-person and phone contact with confused or frustrated people. Lifting and moving objects weighing up to 70 pounds is required. Using hand truck and climbing ladders is required. Work required outside of normal business hours.
Qualifications & Desired Attributes:
Minimum Qualifications (Information Technology Specialist 2) The qualified applicant must have a bachelor's degree in information technology, business administration, mathematics, engineering, or a related field that involves implementation of information technology systems, application development, or systematic problem solving techniques. AND A minimum of two years of recent experience in maintaining and supporting audio and video systems. OR Any combination of education and experience equivalent to five (5) years of experience that would typically support the knowledge, skills, and abilities for this position. Minimum Qualifications (Information Technology Specialist 1) The qualified applicant must have a bachelor's degree in information technology, business administration, mathematics, engineering, or a related field that involves implementation of information technology systems, application development, or systematic problem solving techniques. AND A minimum of one year of experience in maintaining and supporting audio and video systems. OR Any combination of education and experience equivalent to four (4) years of experience that would typically support the knowledge, skills, and abilities for this position. Preference may be given to applicants with experience: with large scale audio video systems integrations; and working with vendors in completing a project. Application Processing Depending on the volume of applications received for this recruitment, you should allow four weeks after the close date to be notified concerning the review of your application. This job announcement may be used to fill future vacancies in this class of work. Apply now if you are interested in this/or future vacancies. Application Screening In order to evaluate your experience as it relates to this position, we need your responses to the supplemental questions. Please respond completely in the space provided; responses to the supplemental questions will be the sole basis for determining which applicants, among those who meet the minimum qualifications, will be provided an interview. Failure to respond to each question in the space provided for that question may result in disqualification of your application. The space provided will expand to accommodate additional text beyond the area shown. You may cut and paste text into the space provided from a word processing program, such as Word, WordPerfect, or Notepad. Note that formatting, such as bolding, italics, indents, and certain lists will be removed from your pasted text ( plain text only ). Please do not exceed two pages of text (or approximately 2,500 characters) for each answer. Your application materials must be consistent in order to be considered. If the information contained in your answers to each of the supplemental questions is not reflected in your application materials, your application may be removed from consideration. Please note that your responses will also be evaluated for English usage, grammar, spelling, and punctuation. Please direct inquiries and/or requests for an alternate format to complete the screening process, by the closing date of this announcement, to: Mail: Oregon Judicial Department Enterprise Technology Services Division 1163 State Street Salem, OR 97301 Telephone: (503) 986-5591 TTY: Oregon Relay Service 711 Please be prepared to describe the alternate format(s) needed Technical Support If you are having technical difficulties applying for this position, please read the " Online Employment Application Guide " or our " Applicant Frequently Asked Questions " page.
Salary The Judicial Department's practice is to begin employees at the first pay step. However, a higher starting pay rate may be considered depending upon the applicant's current salary and benefits, education, and experience. For current non-temporary OJD employees, JDPR 4.03(3)(d) states that upon promotion an employee shall normally receive a one-step pay increase from the employee's current pay rate (not including differentials under JDPR 4.07) to the next higher rate in the salary range to which the employee is promoted. JDPR 4.03(3)(e) states that upon transfer to another position with the same salary range, the transferring employee retains the same pay rate. Conduct Expectations Because of the Oregon Judicial Department's role in providing justice and upholding the rule of law, employees of the Department are required to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in their personal lives that could reflect on the Department. Criminal History Check The selection process includes a criminal history check using the Law Enforcement Data System (LEDS). Felony convictions may be an automatic bar to employment. Misdemeanor convictions will be reviewed on a case-by-case basis and may be a bar to employment if the circumstances of the crime are directly related to the duties and responsibilities of the position for which application is made. Depending on the job, in addition to the criminal history check described above, you may be required to pass an Oregon State Police/Federal Bureau of Investigation background check and consent to finger printing by the Oregon State Police. This is necessary due to the access level and handling of sensitive and confidential data required of some jobs. Visa Sponsorship The Oregon Judicial Department does not offer H1-B Visa sponsorship. Within three days of hire, you will be required to complete the United States Department of Homeland Security's I-9 form confirming authorization to work in the United States. Bilingual Pay Differential Some employees may be assigned to use bilingual skills in the regular performance of the employee's duties. An employee who, as assigned in writing by the administrative authority, uses bilingual skill(s) (including American Sign Language) in the performance of assigned duties and who passes the bilingual skill proficiency test(s) approved by the State Court Administrator, shall receive a monthly pay differential equal to an additional step for the duration of each assignment as determined by the administrative authority. THE OREGON JUDICIAL DEPARTMENT IS AN EQUAL OPPORTUNITY, AFFIRMATIVE ACTION EMPLOYER COMMITTED TO A DIVERSE WORK FORCE. WE RESPECT, REFLECT, AND RESPOND TO THE DIVERSE PEOPLE WE SERVE.