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Employment Type:
Full time
Job Category:
Information Services
Technical Support Specialist 3 (Technical Support...
(This job is no longer available)
State of Oregon | Salem, OR
Grad Date

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Job Description



Supplemental Questions

Job Information This is a Technical Support Specialist position with the Oregon Court of Appeals . The purpose of this position is to provide specialized software and technical support services in order to maintain the daily operations of the court. The incumbent provides user support and training to the judges and employees of the court; configures, maintains, and administers the network at the local level, resolving technically complex problems in conjunction with the Oregon Judicial Department (OJD) Enterprise Technology Services Division (ETSD); and performs system administration functions.

Duties & Responsibilities:

Typical job duties may include, but are not limited to, the tasks listed below. Assigned tasks may be changed to accommodate workload and organizational needs. General User Support Provide direct assistance to judges, management, and staff. Respond timely to help ticket requests to resolve user initiated requests for technical assistance. Configure, maintain, and administer the network at the local level, working with ETSD to resolve technically complex problems./Monitor daily and weekly system backups. Monitor system activity; device status, job queues, output queues, distribution queues, system operator message queue, history log, user jobs, and scheduled jobs. Verify successful completion of file backup and maintenance batch jobs. Receive system problem calls through help desk. Install, configure, and maintain PC hardware/software, mobile device hardware/software, server hardware/software and printers. Maintain proper device setup workstations, servers, and peripheral devices. Perform any other assigned duties or projects. System Administrative Functions Monitor and control system activity; subsystems, active jobs, device status, job queues, output queues, distribution queues, system operator message queues, history log, and scheduled jobs. Verify successful completion of file backup. Schedule, submit and monitor batch production jobs. Analyze system failures; fix or refer to ETSD. Maintain hardware inventory and data processing supplies inventory. Training Train users and other trainers in the operation of workstations, mobile devices, servers and peripherals. Provide training in a group or individual setting for OJD staff individually or with other trainers. Take user calls including outside agencies and related criminal justice agencies, requesting assistance in operation of equipment or applications. Organize and maintain documentation of system and application hardware and software manuals, database documentation, inventory of current resources and users, and training materials. Develop documentation and class curriculum for Court of Appeals system applications. Working Conditions This is a full-time position, and the work schedule is 8:00 a.m. to 5:00 p.m. It is eligible for overtime compensation for hours worked in excess of 40 per work week. Occasional after-hours work (weekend, holiday, early morning or evening) may be required. Occasional phone and in-person contact with people from diverse backgrounds. Occasional phone and in-person contact with people who may at times be angry, hostile, confused, or frustrated. Occasional travel may be required. You must have a valid driver's license and an acceptable driving record or be able to provide an acceptable alternative means of transportation. This is a physically demanding job that requires lifting and moving objects (weighing up to 50 pounds) on a regular basis (personal computers, printers, Uninterruptable Power Supplys, and other computer equipment). This is a conventional office environment but workspaces may have access limitations (e.g., server rooms, ceiling spaces, crawl spaces, and under desks). The following office equipment may be used: telephone, personal computer, copy machine, scanner, fax machine, and audio-visual equipment.

Qualifications & Desired Attributes:

Minimum Qualifications The qualified candidate must have at least three years of responsible experience working with computer systems AND possession of a bachelor's degree or the equivalent in computer science or a related field. OR Any combination of education and experience equivalent to six years of responsible experience working with computer systems. Preference may be given to applicants with experience working for the Oregon Judicial Department; experience working in a court or legal environment; information technology experience working in a multi-user computer system environment; strong oral and written communication skills; and a demonstrated ability to meet the physical demands of this position. Bilingual applicants are encouraged to apply. Application Processing Depending on the volume of applications received for this recruitment, you should allow four weeks after the close date to be notified concerning the review of your application. This job announcement may be used to fill future vacancies in this class of work. Apply now if you are interested in this/or future vacancies. Application Screening In order to evaluate your experience as it relates to this position, we need your responses to the supplemental questions. Please respond completely to the supplemental questions in the space provided; they will be the sole basis for determining which applicants, among those who meet the minimum qualifications, will be provided an interview. Failure to respond to each question in the space provided for that question may result in disqualification of your application. The space provided will expand to accommodate additional text beyond the area shown. You may cut and paste plain text into the space provided from a word processing program, such as Word, WordPerfect, or Notepad. Note that formatting, such as bolding, italics, indents, and certain lists will be removed from your pasted text (plain text only). Please do not exceed two pages of text (or approximately 2,500 characters) for each answer. Your application materials must be consistent in order to be considered. If the information contained in your answers to each of the supplemental questions is not reflected in your application materials, your application may be removed from consideration. Please note that your responses will also be evaluated for English usage, grammar, spelling, and punctuation. Inquiries and Requests for Alternate Format Please direct inquiries and/or requests for an alternate format to complete the screening process, by the closing date of this announcement, to: Mail: Oregon Court of Appeals Executive Manager 1163 State Street Salem, OR 97301-2562 Telephone: (503) 986-4529 TTY: Oregon Relay Service - 711 Please be prepared to describe the alternate format(s) needed. Technical Support If you are having technical difficulties applying for this position, please read the " Online Employment Application Guide " or our " Applicant Frequently Asked Questions " page.

Additional Information:

Salary The Judicial Department's practice is to begin employees at the first pay step. However, a higher starting pay rate may be considered depending upon the applicant's current salary and benefits, education, and experience. For current non-temporary OJD employees, JDPR 4.03(3)(d) states that upon promotion an employee shall normally receive a one-step pay increase from the employee's current pay rate (not including differentials under JDPR 4.07) to the next higher rate in the salary range to which the employee is promoted. JDPR 4.03(3)(e) states that upon transfer to another position with the same salary range, the transferring employee retains the same pay rate. Conduct Expectations Because of the Oregon Judicial Department's role in providing justice and upholding the rule of law, employees of the Department are required to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in their personal lives that could reflect on the Department. Criminal History Check The selection process includes a criminal history check using the Law Enforcement Data System (LEDS). Felony convictions may be an automatic bar to employment. Misdemeanor convictions will be reviewed on a case-by-case basis and may be a bar to employment if the circumstances of the crime are directly related to the duties and responsibilities of the position for which application is made. Depending on the job, in addition to the criminal history check described above, you may be required to pass an Oregon State Police/Federal Bureau of Investigation background check and consent to finger printing by the Oregon State Police. This is necessary due to the access level and handling of sensitive and confidential data required of some jobs. Visa Sponsorship The Oregon Judicial Department does not offer H1-B Visa sponsorship. Within three days of hire, you will be required to complete the United States Department of Homeland Security's I-9 form confirming authorization to work in the United States. Bilingual Pay Differential Some employees may be assigned to use bilingual skills in the regular performance of the employee's duties. An employee who, as assigned in writing by the administrative authority, uses bilingual skill(s) (including American Sign Language) in the performance of assigned duties and who passes the bilingual skill proficiency test(s) approved by the State Court Administrator, shall receive a monthly pay differential equal to an additional step for the duration of each assignment as determined by the administrative authority. THE OREGON JUDICIAL DEPARTMENT IS AN EQUAL OPPORTUNITY, AFFIRMATIVE ACTION EMPLOYER COMMITTED TO A DIVERSE WORK FORCE. WE RESPECT, REFLECT, AND RESPOND TO THE DIVERSE PEOPLE WE SERVE.