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Employment Type:
Part time
Job Category:
DTA Works Program Coordinator - Western/Central Regions
(This job is no longer available)
State of Massachusetts | Springfield, MA
Grad Date

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Job Description


The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one in eight residents of the Commonwealth with direct economic assistance (cash benefits) and food assistance (SNAP benefits), as well as workforce training opportunities.

DTA Works is an internship program where eligible clients can perform entry level duties in a variety of locations, including local DTA offices, or partner state and non-profit agencies. Interns are required to participate for 30 hours per week for up to 24 weeks. They receive on the job training, mentor support and feedback, and a monthly education and training stipend to support their participation. This payment is in addition to and does not affect their DTA benefits. Participation in the DTA Works Internship program satisfies the TAFDC work program requirement, and participants are eligible for Employment Service Program Supports such as child care referrals and transportation reimbursement.

This position will be based in and provide support to DTA Transitional Assistance Offices and clients who are served within the Central and Western Regions.


We are seeking qualified applicants for the position of DTA Works Program Coordinator. Our ideal candidate will be responsible for providing assistance with outreach, recruitment, and retention of DTA Works Interns in the designated coverage area, as well as providing placement, mentoring and transition services for current and incoming interns. The coordinator will also be responsible for engaging DTA families and incorporating the "client voice" in policy and program development, as well as other agency quality improvement efforts. Specific duties include but are not limited to:

* In collaboration with on-site Supervisors, Supervise currently enrolled DTA Works clients. This supervision includes on site meetings where progress in the internship is reviewed and any issues with performance are addressed.
* Triage and screen incoming DTA Works intern resumes (checking eligibility in BEACON, scheduling interviews, etc.); conduct interviews and orientations.
* Conduct outreach and recruitment for high priority DTA Works Interns placements, including coordinated communication with Full Engagement Workers (FEWs) and local TAO staff to find appropriate placements.
* Provide mentoring support around employment search and address any barriers intern may have to employment (lack of child care, housing issues, skills development, etc.)
* Maintain communication with intern mentors and TAO leadership during placement of intern.
* Ensure interns are adhering to the policies and procedures of the internship and addressing behavioral issues as necessary.
* Track DTA Works intern participation, reporting and process monthly payroll.
* Maintain expenditures of allotted DTA Works budget for TAOs within the coverage area.
* Maintain communication and provide transitional support to interns who become hired within DTA.
* Recruit and manage off-site DTA Works placements, including locating additional host sites for placements at other state agencies, local community providers and MassHire Career Centers, etc.
* Assist with continued quality improvement projects for DTA Works Internship including seeking feedback from interns and supervisors on potential program improvements.
* Act as an agency liaison for the DTA Works Program.
* Engage the parent/client voice by conducting quarterly client focus groups to assess current strategies and initiatives, as well as major challenges or barriers that are affecting DTA clients.
* Maintain an up to date knowledge on best practices for working with TAFDC clients and working with TAFDC staff around implementing new and improved practices and/or approaches (e.g., Mobility Mentoring, TAFDC Reforms, etc.).
* Represent DTA in family engagement networks and initiatives.
* Promote and support fatherhood engagement within current Employment Services programming including working with vendors and case managers (e.g. specialized orientation for non-custodial parent, outreaching with programs to engage fathers, etc.).
* Coverage area include the following TAOs: Fitchburg, Framingham, Greenfield, Holyoke, Lawrence, Springfield, Worcester, Pittsfield, Southbridge.
* Additional duties as assigned.

The DTA Works Program Coordinator will be a key member of the Employment Services Program team and as such will be responsible for participating in regular staff meetings, activities and team events.


* Familiarity with and commitment to DTA mission and goals
* Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, etc. governing assigned unit activities.
* Knowledge of the methods used in general report writing and of the methods used in the preparation of charts, graphs, and tables.
* Ability to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations.
* Ability to write concisely, to express thoughts clearly and to community effective in writing and orally
* Ability to establish and maintain harmonious working relationships with others.
* Ability to adjust to varying or changing situations to meet emergency or changing program requirements.
* Ability to exercise discretion in handling confidential information.
* Ability to operate a motor vehicle and willingness to travel to program sites.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants".

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #2.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.


I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.