Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
8/3/2017
Job Category:
Administration
REGULATORY SPECIALIST I - 42005636 (FOR INTERNAL AGENCY EMPLOYEES ONLY)
State of Florida | Tallahassee, Florida
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Job Description

REGULATORY SPECIALIST I

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF LICENSING

***INTERNAL AGENCY OPPORTUNITY--
ONLY CURRENT EMPLOYEES OF THE FLORIDA DEPARTMENT OF
AGRICULTURE AND CONSUMER SERVICES WILL BE CONSIDERED.***

CONTACT:

Shaun Colonna, (850) 412-6817

MINIMUM REQUIREMENTS:

A bachelor’s degree from an accredited college or university. 

Professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations, or investigations can substitute on a year-for-year basis for the required college education.  An equivalent combination of education and experience which equals four (4) years can substitute for the above requirements.

***Applicants must complete all fields in the Candidate Profile.  Work history, hours
worked and education are required to qualify for this position.  Responses to
Qualifying Questions must be verifiable in the Candidate Profile.  Resumes and
other documentation can be attached to provide additional information.***

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities.  Qualified
individuals with disabilities are encouraged to apply.

NOTES:

This advertisement may be used to fill multiple positions. 

Successful applicants must pass a background screening, including fingerprinting, as a condition of employment.

JOB DUTIES:

Responds to telephone, email, paper correspondence, and faxed inquiries regarding statutory and procedural eligibility requirements for initial applications and renewal applications. Interprets policies, procedures, applicable Florida Statutes, and reciprocity. Reviews applications, investigative reports, verification reports, fingerprint analyses, and other associated documents to determine the action(s) required to complete the processing of an application or renewal application.  The incumbent must have a thorough working knowledge of a variety of integrated software packages to request and direct research necessary to resolve licensing problems.

Assists applicants, licensees, agency owners, law enforcement personnel and division personnel with licensing requirements or procedures.  Advises applicants of any action required to continue the application or renewal process.  Requests submission of additional documentation as necessary.

Responsible for answering complex legal phone calls regarding administrative complaints, suspensions, and final orders.

Answers the tax collector program assistance phone line and provides support to tax collector employees concerning program-related issues.

Performs appropriate data entry transaction to maintain records and statistics using a complex interactive computer database, specifically, the Electronic Document Management System (EDMS).

Reviews scanned documents to ensure eligibility before entry into the EDMS.  Indexes electronic documents to ensure proper storage and efficient retrieval. Operates computer peripheral hardware for production and production control within the EDMS.  Organizes the workflow of scanned documents to ensure their appropriate distribution to designated state and/or work units within the division.

Composes general correspondence in response to questions, problems, and status inquiries from applicants, licensees, or the general public regarding the application and renewal process.  Interfaces both verbally and in writing with applicants, licensees, law enforcement personnel and Department of Agriculture and Consumer Services Investigators relative to licensing requirements and procedures.

Performs other duties as required.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of the principles and techniques of effective communication.
  • Ability to review data for accuracy and completeness.
  • Ability to communicate effectively.
  • Ability to establish and maintain effective working relationships with others.
  • Knowledge of basic computer operations.
  • Knowledge of Chapter 493 and section 790.06, FS.

SPECIAL NOTES:

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