1-3 years of experience
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Employment Type:
Full time
Job Category:
QA Analyst - Student & Financial Aid
(This job is no longer available)
State of Colorado | Denver, CO
Grad Date

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Job Description

Department Information


Description of Job

The primary responsibility of the Quality Assurance (QA) Analyst is to answer help desk tickets as second level IT support, and assist Project Managers in testing IT related projects, while simultaneously working on identifying and solving system related problems and ensuring data integrity. The QA Analyst tracks processes, activities, and attempts to preemptively identify and troubleshoots issues as they arise. The QA Analyst performs research to determine whether incidents occur due to system or user issues. The QA Analyst records systems issues within the IT area and with the vendor via incident reports or incident tickets, and / or service requests and tracks them in an incident database. The QA Analyst devises new processes to resolve user issues and recommends them to management. The QA Analyst works closely with the system Enrollment Services staff, Registrars, Admissions and Records, Financial Aid and Accounts Receivable areas within the Student Services Department to research and troubleshoot issues. The QA Analyst tests upgrades and system change in house to identify and resolve issues before user testing begins. The QA Analyst also assists users during user testing. Specific Duties Include:

Quality Assurance - Proactive Initiatives:

* Participate in design reviews as needed. Provide input on functional requirements, product designs, schedules, or potential problems.
* Test system modifications and/or new software releases to prepare for implementation.
* Review/create/update functional documentation as needed.
* Review/create/update technical documentation as needed.
* Produce or review vendor documentation in order to identify upgrade related changes, new functionality, resolved defects, and identify potential new defects.
* Review/create/update testing plans and assist users with testing.

Quality Assurance - Issues Resolution:

* Collaborate with system Student Services staff, CCCS-IT management staff, and functional business users to identify, troubleshoot, test, and resolve issues related to Banner Student, Banner Financial Aid, DegreeWorks, Student A/R, and other Student Services related software solutions.
* Work closely with the CCCS IT Help Desk to resolve issues and document solutions.
* Document software defects and report defects to application developers, project managers, and vendor.
* Achieve a service-focus culture with emphasis on quality, quick problem resolution, and services to internal and external customers.
* Monitor defect resolution efforts and track successes. Create or maintain databases of known test defects. Update FAQ's with associated defects.
* Work with developers to update or fix existing processes.
* Work with developers to create scripts to correct data errors, and ensure data integrity.
* Work with and assist users in testing and troubleshooting upgrades, patches, and fixes.
* Mitigate and resolve communication problems and team conflicts.

Note: This position works at the CCCS Lowry Campus located at 9101 East Lowry Blvd., Denver, CO 80230

Closing date extended to March 29, 2019

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Educational Requirements and Substitution (if appropriate):

* Bachelor's degree in an appropriate field from an accredited college or university.
* Relevant education / experience in the appropriate technical and management areas may be considered as a substitute for formal education.

Minimum Experience Requirements:

* Minimum (2) years of progressively responsible experience in the Student Services area (e.g. Admissions and Records, Registration, Scheduling, Student Accounts Receivable, Financial Aid) in Higher Education. A high level understanding of Business processes in more than one of these areas is essential.
* Minimum of three (3) years of experience with Ellucian Banner Student and/or Banner Financial Aid Modules.
* Provide evidence of:
* Identifying user needs, troubleshooting issues, and facilitate development of technical solutions.
* Experience defining, detailed process flows.
* Interacting with a diverse campus population.
* Working directly with customers and vendors to understand and resolve functional or technical issues or concerns.
* Demonstrated strong analytical and problem solving skills.
* Working effectively on concurrent, multiple tasks and projects.
* Working independently to coordinate, organize and track tasks effectively.

Supplemental Information

Unique Personal Characteristics:

* Good listening skills and excellent oral and written communication skills.
* Effective communication skills at all levels with the ability to succinctly communicate relevant information.
* Desire to conform to and support established processes.
* Good understanding of process flows.
* Striving for continuous improvement.
* Solid team facilitation skills.
* Well organized.

Additional Working Conditions:

* Part of this job is performed using a computer.
* This position has frequent interactions with internal and external customers and vendors.
* This position frequently attends meetings with a variety of attendees.
* Some travel to various campuses and conferences is required.
* Regular evening and weekend support will be required.
* Employee is expected to work on-site in the CCCS-IT office during core business hours. After hours and weekend support, when necessary, may be conducted remotely if conditions allow.

NOTE: This position will remain open until a desired candidate pool has been established with applications received by March 22, 2019 given full consideration.