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Assistant General Manager - Southlake
Starwood Capital Group | Merrillville, Indiana
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Job Description

The Assistant General Manager will be responsible for managing, directing, and coordinating operations for assigned Starwood Retail Partners, LLC asset(s). The Assistant General Manager is accountable, along with the General Manager (GM) to protect, maintain, and enhance the value of assigned asset(s) in order to maximize the owners' financial return and for the benefit of the tenants, consumers, and the communities in which those assets are located. This position is located in Merrillville, IN and reports to the General Manger.

Primary Responsibilities:

* Works with the GM on the financial responsibility for assigned center for budgeting, reforecasting, and improving net operating income beyond approved budget.
* Works with the operations and engineering team to implement preventative maintenance programs to enhance the value and profitability of the center and effective cost control. Identifies problem areas and proactively works to improve the processes to maximize work performed.
* Preparation and timely submission to owners of monthly reports and other periodic reports, in a format and on a schedule determined by the owner as assigned and directed by the GM.
* Assure the proper set up and termination of leases, the proper management of payables and receivables and the timely calculation, billing and receipt of operating expense escalations and CAM recoveries.
* Ensures tenant compliance with lease requirements including tenant/landlord responsibility for repairs and maintenance, hours of operation and care of premises.
* Ensures compliance with AIA, Building Codes and OSHA standards/policies and regulatory guidelines. Ensures a safe working environment for employees and takes corrective action, as needed.
* Contracts with outside vendors, including obtaining RFPs or bids, drafting contracts for approval and coding bills for processing. Monitors contractor performance. Approves payables.
* Working collectively with the GM, ensures effective cost control and profitability for center. Identifies problem areas and proactively works to improve performance. Recommends annual operating budgets and executes plan within guidelines.
* Maintains communication with tenants to improve performance. Promotes effective business relationship to convey company operational policies.
* Quantify and compare lease terms (rent abatements, TI costs, rental rates, etc.).
* Reviews tenant accounts and originate adjustments for input into JD Edwards.
* Reviews and approves all year-end tenant reconciliations.
* Prepares narratives and variance reports to be distributed with monthly financial statements.
* Ensures compliance with lease requirements including operating requirements, hours of operation and use clause.
* Minimizes risk by monitoring and managing property, tenant and vendor insurance requirements; claims processing; building security; life safety policies, procedures and training; and employee safety.
* Ensures compliance with OSHA. Monitors crime statistics. Takes corrective action, as needed.
* Assures compliance with contracts pertaining to assigned properties.
* Periodically solicit competitive bids for service.
* Uses contract forms approved by the owner.
* Contracts include management agreements, lease agreements, license agreements, service contracts and construction contracts.
* Working with the GM evaluates center for property needs and recommends improvements as required.
* Areas of emphasis include periodic inspections, preventive maintenance, code compliance (including ADA), energy management, vendor management, construction and design.
* Oversees the condition and maintenance programs of key asset systems, HVAC equipment, and electrical equipment and property vehicles.
* Monitors on-site tenant construction for compliance with approved plans. Works proactively with others to ensure minimal revenue loss from missed commencement dates.
* Manages preparation of vacant spaces (in ready-to-show condition at all times) as well as specialty leasing locations.
* Other duties as assigned.

Supervisory Responsibilities

* Hires, trains, and supervises center personnel as directed by GM for operations, security, housekeeping and/or ad min.
* Provides objectives, evaluates performance and gives interim and annual performance reviews of direct reports.
* Ensures compliance with company personnel policies and applicable laws.
* Direct reports may include security, engineers and office staff.
* May supervise non-exempt, exempt or professional employees.
* Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
* Responsibilities may include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding, counseling and disciplining employees; addressing complaints and resolving problems.


The successful candidate will be a professional with demonstrated experience in the role or a similar role. Strong preference for candidates with previous experience in mall management.

Experience and Training:

* A Bachelor's degree business or related field.
* 3-5 years related experience with a minimum of 3 years management experience or equivalent combination of education and experience.
* Must have thorough knowledge of commercial real estate including a broad understanding of finance, leasing, legal, construction, the day-to-day operations of maintenance, security and housekeeping functions, and the tenant relations requirements of managing retail and office properties.

Knowledge, Skills and Abilities:

* Strong written and verbal skills.
* Ability to understand and carry out industry specific written and oral direction.
* Positive, innovative approach to problem solving.
* Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization.
* Ability to communicate effectively with tenants, vendors, employees and managers regarding center operations or personnel issues to ensure the smooth operation of the center.
* Ability to define problems collects data, establish facts and draw valid conclusions.
* Ability to prepare detail budgets and operating forecasts and analyze monthly reports for conformance to budgetary guidelines.
* Proven ability to work independently as a leader and as a team member.
* Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through.
* Ability to exercise judgment and discretion is critical to success.
* Must be able to cope with shifting priorities, difficult situations and deadlines.
* Ability to work a rotating schedule during the hours of center operation.

Professional and Personal Characteristics:

* Demonstrated organizational skills.
* Outstanding oral and written communication skills and the ability to interact with a broad constituency.
* Results-oriented and high energy.
* Highest level of personal integrity.
* Ability to multi-task in a fast-paced environment.
* Ability to prioritize work and meet deadlines.
* Passionate and committed to his or her own personal and professional development as well as that of his or her colleagues.
* Creative and innovative approach to solving problems and resolving issues.
* Systems-oriented. Intermediate knowledge of Microsoft Office Suite and ability to work with database systems.

Starwood Retail provides equal opportunity to all employees and applicants for employment, without regard to race, color, religion, sex, age, national origin, disability, marital or veteran status, or sexual orientation.

About Starwood Capital Group

Starwood Hotels & Resorts Worldwide, Inc. is a hotel and leisure company. The Company's brand names include St. Regis (luxury full-service hotels, resorts and residences), The Luxury Collection (luxury full-service hotels and resorts), W (luxury and upscale full service hotels, retreats and residences), Westin (luxury and upscale full-service hotels, resorts and residences), Le Meridien (luxury and upscale full-service hotels, resorts and residences), Sheraton (luxury and upscale full-service hotels, resorts and residences), Four Points (select-service hotels), Aloft (select-service hotels) and Element (extended stay hotels). The Company is organized into two business segments: hotels and vacation ownership, and residential operations. In November 2008, the Company and its lifestyle brand, Aloft hotels, announced the opening of Aloft Beijing, Haidian.

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