Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
2/7/2018
Job Category:
Customer Service
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Customer Call Center Representative
Staffingpower | Mililani, Hawaii
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Job Description

American Savings Bank is committed to making banking easy for customers. As the Customer Service Representative, your primary focus is to deliver an excellent customer experience by making banking easy. The Customer Service Representative is the first point of contact for all in-bound customer calls state-wide and is responsible for providing outstanding customer service. You are responsible for helping customers with inquiries, ranging from account balance to fraud and loan questions. You work with customers to make their dreams possible through friendly conversation and helping them resolve any issues. This role also requires the ability to deal with complex issues and empathize with customers in challenging situations, which means we need someone to be skilled at conflict resolution and think on their feet. Did we mention that we are also looking for individuals who are self-motivated, innovative, and thrive in a fast-paced environment? Who wouldn't want to be a part of a team where fun is part of everyday culture?

Learn a little bit more about the role:
"Working at CBC has been the best experience I've had working for a company! From day one, everything went smooth and everyone made me feel like I been a part of the family for years. The managers are really encouraging and never hesitate to help with anything you need. Coworkers are always so encouraging and we really have the sense of family in our department. We have such good collaboration and we always pull together to help make banking easier for customers. Every day is an awesome day when you work with all of these wonderful people! They really show you what ohana is all about. Great laughs and great people...that's what sets this company apart from others. I look forward to coming to work every day." -- Kili Brown

To apply please email
Qualifications * One (1) year satisfactory work experience in sales and/or directly servicing customers, including inquiries and complaints.* Good oral and written communication skills* Basic mathematical knowledge* Proficient in use of computers (word processing and spreadsheet), keyboarding and the use of a calculator* Skill in using banking system or online terminals* Skill in using multi-line telephone* Skill and ability to make good decisions on your own* Skill and ability to solve problems independently

Qualifications

Applicants must be eligible to work in the specified location

About Staffingpower

Staffingpower is an employment services agency to help job seekers & employers to find the right match. We have a dedicated staff with 31+ years of combined experience in the staffing industry supported by an industry specific software program with the ability to do our own payroll. Most importantly, Staffingpower, due to its local, independent ownership, is able to make immediate decisions with respect to their associates and clients. We have a unique, comprehensive Risk Management Program which assures the most qualified candidates are placed with our clients. Staffingpower is a full-service placement, contract staffing company and provides a range of support services that include: Direct Hire, Temp to Hire, Temporary Placements Pre-qualified Industrial/ General Laborers, Clerical/Office, Technical, Executive Candidate Payroll Services On-site Staffing Certified Background Check and Drug Screening Certified Skills Assessments Employee Skills Training Associates are covered by worker's compensation and liability insurance and all applicable employers' employee and unemployment taxes by Staffingpower. Each contract associate is interviewed, evaluated and fully screened prior to placing on any assignment. Our associates are offered life, medical and dental insurance, a 401K program, referral bonuses, holiday/vacation pay, Computer skills Development and Enhancement Training. Staffingpower offers in-depth knowledge of our industry and the US marketplace . We offer ongoing professional support along with superior customer service and competitive rates. Staffingpower is committed to provide you the highest standard of Staffing Excellence. Thank you for your interest in Staffingpower! Would you like to take off the burden of filling staffing positions? Please give us a call! We would love to make it an easy, stres-free process for your company. If you're interested in a frachise for your city, please contact us through telephone or email. Thank you for your interest.

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