3-5 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
Consultant - Managed Services - Chicago
(This job is no longer available)
Sprinklr | Chicago, IL
Grad Date

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Job Description

Sprinklr is 1,500 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world's largest brands provide amazing experiences at every turn.

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together - across marketing, advertising, research, commerce, and customer care - to manage customer experience at scale.

Consultant - Managed Services

What Are Your Responsibilities

Discover and realize ongoing success criteria for Sprinklr clients with the following:

* Manage and optimize configuration of onboarded sprinklr clients, to ensure their continued success with the sprinklr platform
* Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled
* Maintain platform relevancy according to changes business needs
* Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
* Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
* Ensure that every client derives the most value possible from the Sprinklr platform
* Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts
* Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration

Who You Are & What Makes You Qualified

* 2-4 years of experience in enterprise software deployment management and/or implementation
* Excellent written and verbal communication skills
* Strong technical background with advanced computer skills
* Ability to work independently and as a member of a team
* Demonstrate experience and a passion for the social media technology universe
* Extremely strong communication and presentation skills
* Ability to work effectively under tight deadlines and juggle several assignments simultaneously
* Fluency in social media platforms and direct experience in working with or for social media management software is preferred
* Passion for solving client challenges and commitment to client delight
* 4-year college degree

Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald's, Microsoft, P&G, and more than 50% of the Fortune 50.

About Sprinklr

Sprinklr was founded on the core idea that it is not only possible for large enterprises to successfully adapt to the realities of a world dominated by mobile, social, and network-empowered customers, but to also dramatically thrive in it. That is why we exist. We want the world's largest enterprises to have the flexibility to engage with all of their customers at whatever scale they need and do so with the confidence that they will never, ever have to compromise on the vision or value of their brand and its hard-earned reputation. We know that every single interaction is a moment of truth in establishing the brand, no matter where that interaction happens. That is why, from the very beginning in late 2009, our passionate commitment and all-encompassing purpose is to create the world's best Social Media Management System (SMMS) for large enterprises.