1-3 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
Assistant Store Manager
(This job is no longer available)
Spring Mobile | Los Angeles, CA
Grad Date

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Job Description

Job Description


The Spring Mobile Assistant Store Manager is required to diligently execute the official sales program and all duties described below. The position emphasizes skills in the areas: personal sales, store operations, and business lead generation thru prospecting calls. The Business Assistant Manager role is 80% retail sales/sales management and 20% B2B prospecting during downtime in the store. Business Assistant Managers are expected to be a top sales performer in the store, provide 4-6 qualified business leads/week and facilitate managerial duties as necessary or when the manager is absent.


* Model the behaviors expected of all Spring Mobile Retail and Business Associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to diversity, inclusion, a respectful workplace, and integrity
* Manage relationships in a manner acceptable to others and to the organization
* Model team commitment by meeting deadlines; and by being cooperative, collaborative, and flexible
* Actively build the capability of others through relevant, timely, balanced feedback; coaching and teaching; and using recognition to reinforce desirable behaviors
* In addition to normal duties, they will be required to attend a weekly accountability meeting/call and conduct additional monthly formal training up to two hours a month
* Attend community outreach events with Business Account Executives and District Managers as needed
* Business Sales Objectives:
* Drive small business growth in designated location
* Generate 4-6 qualified business leads per week by utilizing Ultimate Prospector to make 20-30 cold calls per day
* Be willing and able to support all required business activity in designated location
* Attend all required business training when provided by AT&T and/or Spring
* Be an expert on all aspects of a business customers' technology needs (home office, internet (HIS), wireless and connected products, AMA's.
* Execute 1 Retail Observation Form per day dedicated to small business/IRU
* Sales and Customer Service Objectives:-
* 40 hours per week
* Maintain a minimum of $10,000 of personal Gross Profit
* Drive the Integrated ATT experience of Wireless, Entertainment, Connected Life, and Accessories
* Drive >90% Net Rep Sat scores and ensure retail execution of the" Extraordinary Experience" and the 5 Key Behaviors
* Review the Sales by Employee report and contest trackers daily
* Be engaged in company sales initiatives and programs
* Operational Objectives:
* Perform Opening and Closing Procedures to uphold store appearance, cleanliness, merchandising, and dress code requirements
* Assure the quality experience as per our Mission Statement
* Obey all Policies and Procedures
* Protect the company against fraudulent and harmful activities
* Other duties as prescribed by the Retail Store Manager


* Creating Collaborative Relationships- Working effectively and cooperatively with others; establishing and maintaining good working relationships with others outside of his or her own functional area
* Managing Work - Effectively managing his or her own and others' time and resources to ensure that work is completed efficiently
* Developing Others- Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively


* 4 or more years of related experience required
* Accredited Bachelor's required; at least one year of additional related experience may be considered in substitution


* Ability to do cold calls effectively
* Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members
* Expert ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
* Expert ability to work under demanding time constraints and production goals
* Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
* Possess expert analytical, problem solving and decision making skills
* Proficient ability to model consistently GameStop's commitment to a respectful, diverse, inclusive, and collaborative work environment
* Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities



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About Spring Mobile

AT&T Authorized Retailer for Utah, Colorado, Idaho, and Wyoming