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Account Manager
SportsEngine | Minneapolis, Minnesota
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Job Description

SportsEngine is growing our Customer Success team with the addition of multiple Account Managers in our NE Minneapolis office. Our growing software company needs a strong team player who will be responsible for providing unparalleled service to our existing customer base while specifically focusing on renewals, product/feature add-ons, increasing customer engagement and securing customer referrals. We are hiring multiple persons to support customers of our Safety Business (coach background check screenings), our Studio Business (gymnastics, cheer, dance, karate), and our National Governing Body partners.

Each day, hundreds of thousands of volunteer coaches, directors, and managers positively impact the lives of millions of athletes through Sports. In addition to teaching them about their sports, they also impact their lives by teaching them life long values of working hard, being honorable, and treating each other like family.

At SportsEngine, our mission is to help make these volunteer's lives easier by building world-class technology solutions to help them spend less time running their organization and more time putting smiles on the faces of these athletes. To us, they are heroes.

We're looking for people who not only believe in our mission, but have a passion for craftsmanship. We're one of Minnesota's Top 100 Companies to Work For, provide only the best facilities and equipment, offer competitive pay, great benefits, and the opportunity to go home each night knowing you truly made a difference in the lives of heroes.

Join us

The role of the Account Manager will include:

* Ensuring smooth internal account transition from Sales Rep (SR) while delivering on all commitments and timelines
* Assist customers with the set up and activation of their account
* Confidently ask discovery questions to fully understand needs/wants of each account
* Encourage the increase of product usage and revenue growth from each account
* Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization
* Respond to all inbound sales and service inquiries/requests from current clients
* Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers
* Foster team atmosphere - support your teammates and share lessons learned as necessary
* Maintain accurate daily record of sales activity using Salesforce.com
* Meet and/or exceed department metrics and goals

The Account Manager position is perfect for you if you have:

* College degree or equivalent experience
* Experience in sales and/or service preferably within software (SaaS) or web-based applications
* Empathetic and able to quickly put yourself in your customer's shoes - a true passion to service customers
* Ability to embrace change and thrive in situations where there is no "paved path"
* Strive for honesty, transparency, and accurate communication - always over deliver
* Earn and value trust amongst your co-workers and our customers
* Strong work ethic to effectively manage your time to drive growth within your territory
* Able to exercise independent judgment while taking great pride in the work & service you deliver
* Multi-tasking abilities with consistent and timely follow-through
* Strong written and telephone skills required
* Experience using salesforce.com or similar CRM system is preferred

Equal Employment Opportunity

SportsEngine is committed to equal employment and advancement opportunity for all employees and candidates for employment without regard to race, color, ancestry, national origin, religious creed, gender, physical or mental disability, veteran status, sexual orientation, age or marital status in accordance with the applicable laws and regulations.

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