Experience:
No experience
Employment Type:
Full time
Posted:
9/16/2017
Job Category:
Customer Service
Customer Service Specialist / Backup Dispatcher
(This job is no longer available)
Spokesman Review | Spokane, WA
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Job Description

 

Customer Service Specialist/Backup Dispatcher - Full Time
You understand what it means to provide exceptional customer service. You are an accurate and fast typist who has experience with computers. You are a person who is detailed oriented, has exceptional problem solving skills, can work with minimal supervision and enjoys a fast paced environment. If this description fits you, then come join our team with our Circulation Support Department. We invite you to submit your application for the position of full-time Customer Service Specialist/ Backup Dispatcher at The Spokesman-Review.

What we want you to do…
• You must be flexible to work 40 hours a week between the hours of 3am-12pm on Saturday & Sunday and between the hours of 3am-3pm Monday-Friday.
• You will provide customer service to our subscribers, newspaper carriers, courtesy drivers and District Managers.
• Qualified applicants will input carrier route information regarding subscription stops, starts, and changes into the computer system.
• You will be comfortable offering basic tech support to our subscribers.
• You will use a cell phone and computerized program to dispatch newspapers to courtesy drivers and working with District Managers, carriers, and delivery assistants to handle carrier delivery issues.
• Position also needs to occasionally delivery newspapers to a variety of offices in the building within a maximum 1 hour time period.

Who you are…
• You have prior customer service experience and dispatch experience preferred.
• You have outstanding listening and phone etiquette skills (will be tested upon application).
• You can accurately type 45-55 WPM (will be tested upon application).
• You have excellent spelling skills.
• You have strong multi-tasking & organizational skills.

Who The Spokesman-Review is…
We are the largest, most used and most trusted news and information provider in the Inland Northwest. Producing The Spokesman-Review every morning of every week demands a high degree of coordination among our dedicated employees. Personnel in the Circulation Support department ensure that newspapers are delivered on time to readers throughout the Inland Northwest. We try to maintain a friendly environment where people really want to work.

We work in a supportive team environment and offer a salary of $11.75 per hour + commission, and a matching 401(k) after 90 days of employment! 

We are an Equal Opportunity Employer. Drug & background check required on those selected for hire. Position open until filled.


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About Spokesman Review

The Spokesman-Review serves a 14-county newspaper audience in Eastern Washington, Northern Idaho and Western Montana.