Experience:
Not specified
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Employment Type:
Full time
Posted:
4/8/2018
Job Category:
Information Services
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Information Systems Specialist #42
Spokane Regional Health District | Spokane, Washington
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Job Description

Information Systems Specialist Job #42

Full time opening in Administration - Information Systems.

Purpose:

The Information Systems Specialist position is part of the Information Systems team that provides support services to the users at the Health District’s main and remote offices. The individual will perform a variety of technical tasks, either independently or assisting the IS Team, that include help desk ticket administration, desktop support, procurement, training and documentation. The position requires a strong customer-oriented work ethic while balancing competing priorities and tasks under tight deadlines.

Ticket System Administration:

Responds to lower level Tier 1 support requests and resolves the issue or escalates it to the next higher tier level.
Assigns Higher level tier support requests to other IS team members as appropriate.
Provides regular communication including status updates to requestor.

Desktop Support:

Diagnoses, repairs and installs desktops, laptops, and tablets related to the hardware, software, operating system, and/or peripheral components (ex. printers, scanners). Diagnoses and repairs smart phone related issues. Assist the IS Team with high level support requests. Provides domain login account support (password support, permissions assignment)

Procurement:

Researches and recommends hardware and software for existing and new technology as they relate to help desk support needs

Training:

Trains staff on the use of desktops, laptops, tablets, and smart phones along with software and operating systems in the SRHD network domain environment

Documentation:

Reviews the closed IS support requests and updates the IS FAQ page as needed. Also makes recommendations for Agency wide communications based on the review of closed IS support requests. Reviews and updates IS policies and procedures for desktop support. Creates new desktop support policies and procedures.

Projects:

  • Takes lead on small projects as determined by help desk requests.
  • Assists IS Team with larger projects.
  • Other duties as assigned.

Minimum Qualifications:

Two years of college level course work in a Computer Science or related field
One year of related experience (or three years of directly related experience with a high school diploma). Related certifications may also be considered in lieu of college level course work.

Licenses/Certifications:

A plus or MTA (Network+, Security+, MCSE, CCNA) preferred

Knowledge, Skills and Abilities:

  • Knowledge of desktop computer hardware, current operating system software, the latest Microsoft Office suite, and peripherals.
  • Knowledge of computer network topologies and protocols (Ethernet, TCP/IP).
  • Knowledge of the latest Windows Server operating system.
  • Familiar with complex Microsoft Active Directory Domain networks.
  • Familiar with Microsoft Hyper-V.
  • Familiar with managed network switches, VLANS, and routers.
  • Familiar with firewall policies and rules filter setup.
  • Familiar with PBX phone systems and voicemail services.
  • Ability to establish and maintain effective working relationships and provide quality customer service with a diverse population of internal and external clients.
  • Ability to be a team player, respecting diverse opinions, and showing genuine interest in the team’s overall success by employing active listening skills and asking thoughtful questions when needed to help with clarifications.
  • Ability to complete tasks independently.

Environmental Factors:

  • Indoors, sedentary with 8 hours/day sitting or standing.
  • 8 hours/day keyboarding or typing at a computer terminal.
  • Communication skills to interact effectively with people.
  • Comprehend and process verbal communication.
  • Visual acuity to read small print.
  • Ability to bend, twist, stoop on an occasional basis.
  • Ability to carry up to 20 pounds on an occasional basis.
  • Ability to type, file and complete forms with or without accommodation.
  • Ability to operate a vehicle or otherwise access multiple sites in a timely manner.
  • Ability to learn quickly and be flexible.

Equal opportunity employer.


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About Spokane Regional Health District

The Spokane Regional Health District is one of 34 local public health agencies that work to promote and protect the health of Washington citizens. The agency was originally established as the Spokane County Health District in January 1970, when the City of Spokane and Spokane County merged their health departments into one agency. In 1994, the Health District's official name was changed to the Spokane Regional Health District to reflect the increased scope of public health services and geographic coverage. The Spokane Regional Health District now has approximately 250 employees at five different sites and serves a population of more than 400,000 in Spokane County.

This company profile was created by AfterCollege and is about Spokane Regional Health District. This page is not endorsed by or affiliated with Spokane Regional Health District. For questions regarding company profiles, please email: care@aftercollege.com.