Experience:
No experience
Employment Type:
Full time
Posted:
2/21/2019
Job Category:
Customer Service
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Spectrum Assistant Store Manager (Bilingual-Spanish)
Spectrum | Santa Ana, California
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Job Description

JOB SUMMARY

Responsible for assisting the Store Manager in building a highly successful sales, retention and customer care culture inside their store. Actively and consistently supports efforts of their team to engage customers in a retail environment and drives the sale of Charter product and services. Consistently demonstrates excellent leadership and coaching skills to create a motivated work environment where employees can excel.

MAJOR DUTIES AND RESPONSIBILITIES

In partnership with their manager, leads a team of focused sales professionals, motivating and engaging them to meet and exceed their sales goals and customer care metrics, while delivering a clean, organized and fully operational retail experience for all customers and employees.

Ensures sales teams are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills and probing techniques to overcome objections and save/upgrade customers.

Ensures their Store meets Spectrum brand expectations and that a thriving culture of customer care exists at all locations within their span of control.

Utilizes strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of their teams and partners with management on change efforts as needed.

Proactively identifies issues, builds action plans and seeks opportunities to grow their business and increase customer satisfaction.

Works with their manager to provide subject matter expertise on all store functions, as well as the Spectrum Store Customer Experience (SSCE), Spectrum products, pricing plans, promotions, service features and visual standards, as well as those of competitors.

Consistently meets or exceeds operational standards, including store appearance, inventory and appropriate levels of staffing, while minimizing or eliminating losses to the company in their location.

Partners with their manager to build employee engagement and high performing teams by recruiting, training and retaining the best talent within their span of control.

Provides daily coaching and directions to their team via multiple forums; one-on-ones, team huddles and department meetings.

Creates an environment of continuous learning, role playing and development where employees are able to enhance their skills and maximize their potential and success through coaching, training, and objective performance management, including the progressive discipline process.

Maintains strong working relationships with management, the operations team and peers, working as a team to build a culture of success.

Implements and enforces the cash management policy and completes timely audits of their Spectrum store.

In alignment with their manager, provides guidance, monitors and manages the enforcement of all company policies and procedures.

Provides management with frequent updates about key events in their store.

Assists with Store Manager functions and performs other duties as requested by management.

REQUIRED QUALIFICATIONS

Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straight-forward and professional manner

Build good partnerships within all areas of the organization by exhibiting excellent interpersonal leadership, influencing and presentation skills

Significant time working inside a destination-style shopping environment

Proven ability to lead others and motivate them to succeed in a goal and incentive based work environment

Displays passion for delivering a great customer experience during multiple roles in their career

Detail oriented and a good problem solver

High comfort level with personal technology, such as mobile devices and personal video platforms

Knowledge and ability to use computer and software applications

Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively

Education

Bachelor's Degree or equivalent work experience

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to make qualitative judgments

Some experience in implementing sales training and employee development programs

Some knowledge of identifying trends, risks and communicating those to management

RELATED WORK EXPERIENCE

Management experience: 1+ yr.

Telecommunications/wireless experience: 1-3 yrs.

Sales/Customer Service experience: 3-5 yrs.

WORKING CONDITIONS

Retail environment

Exposure to moderate noise level

Work hours and travel to other locations as business needs dictate

Handle a physically demanding job, lifting up to 35 lbs.

Ability to stand for prolonged periods of time

Professional attire and appearance

Valid driver's license and ability to meet Charter's motor vehicle requirements

About Spectrum

Software Spectrum, Inc. is a global business-to-business software services provider with sales locations, operations and contact centers located in North America, Europe and Asia/Pacific. The Company sells personal computer software through volume licensing and maintenance agreements, or right-to-copy arrangements, and full-packaged software products. In addition, the Company provides contact center solutions to software publishers, Internet service providers, original equipment manufacturers and other organizations. The Company has established supply arrangements with major personal computer software publishers, including Microsoft, IBM/Lotus, Adobe Systems, Symantec, Novell and McAfee. The Company markets software titles for IBM, IBM-compatible and Macintosh personal computers, including software for all major operating systems such as Windows 98, Windows NT, Windows 2000, Linux and Novell Netware. (Source: 10-K)

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