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Employment Type:
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Social Service
Case Managers
Southwest Key Programs | Phoenix, Arizona
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Job Description

The Case Manager is responsible for the submission of service plans and other assessments required for the compiling of a comprehensive case file found on Southwest Key Programs (SWK) designated web-based program with supporting documentation maintained in physical files. The Case Manager is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours, weekends, and be on-call.

Essential Functions::
  • Conduct initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth.
  • Conduct interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter.
  • Determine options available for youth within 48-72 hours and proceed with the required documentation to reunify youth with family in home country or in the United States as deemed applicable.
  • Coordinate with local pro bono attorneys for the timely provision of ?Know Your Rights? presentations to youth and ensure youth signs the acknowledgment and receives a copy of the Legal Service Provider list and Notice to Juvenile Aliens in Federal Facilities Funded by DHS or HHS.
  • Ensure the timely completion of (assessments) Initial Intake, Emergency Placement, and Preliminary Service Plans in accordance with SWK, State, and Federal requirements. Additional assessments may be required depending on the location of the program and state licensing requirements. Forms are subject to change at any time.
  • Ensure the timely submission of the initial Individual Service Plan due within 21 days of the youth?s arrival to the shelter and 30 day updates thereafter in accordance with SWK, State and Federal requirements.
  • Document all actions taken and contacts with youth, sponsor, and stakeholders in the form of progress notes (efforts) as required by SWK, State and Federal contracts.
  • Complete and submit reunification packets for initial review to Lead Case Manager or Designee. (if applicable)
  • Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated ORR representative.
  • Provide weekly face to face updates to youth and telephonic updates to family members/sponsor with documentation found in ETO.
  • Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver and/or sponsor.
  • Facilitate incoming calls to minors with the appropriate family members and other approved caregivers.
  • Facilitate attorney to client contact as requested by youth.
  • Coordinate weekly treatment team meetings with representatives from all departments at the shelter.
  • Attend case staffing with funding source representative.
  • Maintain physical and web-based client files.
  • Drive clients to facilitate program services, may include transportation to court appointments, attorney visits, other appointments as per contractual requirements as needed. May also include transporting youth within the United States if reunified.

Other Functions::
  • Attend all organizational required trainings.
  • Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to.
  • Attend training that will enhance professional growth in the area of case manager and documentation or other topics as deemed appropriate by the program director.
  • Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
  • Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S.
  • Maintain a safe, clean and hazard-free work area.
  • Ensure the proper supervision of youth at all times.
  • Able to react to change productively and handle other essential tasks as assigned.

Qualifications and Requirements::
  • Bachelor's degree required in Social Work, Psychology, Human Services, Counseling or other social service field.
  • 1 year experience preferred working with adolescents or in the youth services field. (volunteer and internship experienced included)
  • Must be computer literate with working knowledge of Microsoft Windows (Word Perfect, Microsoft Word, Excel)
  • Must possess a valid state driver's license and be eligible to drive to facilitate program services as required by contractual agreement.
  • Required to work a flexible schedule to facilitate program services.
  • Cleared Tuberculosis test results.
  • Cleared background check from appropriate entity.
  • Bilingual
  • Cleared drug test results (this one is for Texas programs only).
  • Must be at least 21 years of age at the time of hire.

Physical Demands::

Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Must be able to supervise clients indoors and outdoors as necessary. Bending, stooping and lifting up to 15 lbs required to complete daily tasks. Job requires extended periods of sitting; use of various office equipment.

Work Environment::

This is a twenty four hour residential facility at which minors receive multiple services. Three shifts per twenty four hour period. Work shifts are subject to change. Noise levels vary from mild to moderate. Predominantly indoors, occasional outdoor monitoring or activities.

Southwest Key Programs is an Equal Employment Opportunity Employer. The Southwest Key Programs provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

About the Company

Southwest Key Programs is a private, nonprofit organization founded in 1987 to keep young people out of institutions and empower them with the skills, knowledge and tools they need to succeed. Through an exceptionally competent and diverse staff, Southwest Key empowers youth and their families to make positive changes in their lives including at our 27 immigrant children's shelters in Texas, Arizona and California.


Applicants must be eligible to work in the specified location

About Southwest Key Programs

Southwest Key was established with the objective of developing community-based treatment programs for troubled youth as an alternative to institutionalization. In this country youth of color are over-represented in the juvenile justice system. Although youth of color make up only 32 percent of the total population, they account for over 58 percent of those institutionalized. We see this trend first hand through the many programs we operate across the United States. Latino and Latina youth, African American youth and young people from poor families make up the vast majority of our client population. As such, we have placed a significant emphasis on the importance of our staff reflecting the population we serve; currently people of color account for 88 percent of our entire staff. We believe our staff must not only understand the culture of the young people, their families, and their communities, but also be able to communicate in the language of that youth and their family. We have also developed program practices that build on the strengths of the cultures of the youth, as well as the communities from which our young people live. We believe youth belong at home with their families and are most effectively treated in their own communities. Accordingly, all of our programs place great emphasis on family and community involvement. All of Southwest Key's programs share the following key elements: Immediate Response involving a clinician, parents and youth and a crisis response team available 24 hours, 7 days a week as part of dependable service delivery throughout duration of the case. A Strength-Based Approach to develop each youth's capacity to succeed, hold youth accountable and build a support network. Flexibility to Individualize Treatment Plan that sets goals with youth and families Build Family's Ability and Capacity to Work as a Team through services in the home that use conflict resolution, mediation, and youth and parent contracting, involving relevant family members and others in the support network. Community-Based and Culturally Relevant Services Limited Use of Out of Home Placement

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