No experience
Employment Type:
Full time
Job Category:
e-Learning Technician
(This job is no longer available)
Southeastern Community Coll | Whiteville, NC
Grad Date

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Job Description

Southeastern Community College is seeking to hire the following full time position.

e-Learning Technician

Purpose and Function of the Position

The eLearning Technician is responsible for providing support for the operation and maintenance of Southeastern Community College’s Learning Management System, Moodle. The technician will provide ongoing support to faculty and students in the day-to-day operations of the open computer labs. Working cooperatively across the College, the eLearning Technician performs the following functions:

Learning Management System (Moodle)

1. Create and manage user accounts in the Moodle learning management system.

2. Create and manage courses in the Moodle learning management system.

3. Understand the general concepts of files, folders, upload, download, zip and unzip.

4. Navigate through the Moodle site, upload files, import, and export files.

5. Create and restore course backups and archives.

6. Perform quality assurance checks on activities, resources, or other aspects of a Moodle course.

7. Assist instructors in creating, copying, maintaining, or making enhancements to their Moodle course(s).

8. Convert and/or copy content from other formats into Moodle.

9. Create, load, and/or copy test banks/pools from other formats into Moodle.

10. Create, load, and/or copy resources and activities.

11. Conduct training and professional development sessions for faculty.

12. Stay abreast of current trends and developments in the field of distance learning to include researching regulations, procedures and/or technical reference materials as necessary.


Proctoring and testing center

1. Administer exams for third party partners Pearson-Vue, Certiport, UNC Online, other out-of network partners and Southeastern Community College.

2. Stay current with testing certifications and updates. 

3. Maintain proctoring center hours of operation, collect fees as needed and submit to the business office and maintain adequate supplies for the testing center.

4. Handle issues in a professional manner and report them to supervisor in a timely manner

5. Maintain testing center’s computers updates and report problems to the Information Technology Department as needed.


Open Labs

1. Enforce the college’s ID policy by ensuring students check in/out of the open computer labs properly and monitor computer usage to ensure students are following lab rules.

2. Assist students with basic word processing and the use of flash drives, logging into Moodle and e-mail and providing instruction in the proper use of accounts.

3. Maintain paper in the printer(s), clean the equipment (monitors, computers, desks, etc) and  report problems to the Information Technology Department as needed.


Work Study Students

1. Submit work study student request to Financial Aid. Interview, select, provide supervision and manage work schedules of work study students assigned to the department to ensure coverage in the open labs. Collect and submit work study student’s timesheets.

2. Observe work study student’s performance and offer coaching to ensure good customer service to open lab patrons.


Other duties as assigned by supervisor.

Minimum Requirements for the Position

• An associate degree in computer science or related field from a regionally accredited institution is required.

• Experience working with a learning management systems.

• Experience in effectively managing multiple tasks and responsibilities.

• Detail orientated, good written and oral communication skills.

• An ability to follow directions and work well with others.


Preferred Requirements for the Position

Moodle Administration experience preferred.

Excellent references from previous employers must be furnished upon request. Position is targeted to be filled no later than October 1, 2017. 


An Equal Opportunity/ Affirmative Action Employer

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