3-5 years of experience
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Employment Type:
Full time
Job Category:
Information Services
Director, PSN Global Service Operations #MP1030-18
(This job is no longer available)
Sony | San Diego, CA
Grad Date

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Job Description

Sony Interactive Entertainment LLC seeks Director, PSN Global Service Operations in San Diego, CA to be responsible for network operations center (NOC), incident management, change management, event management, production operations engineering, & tools management.
Requirements: Bachelor’s in any field or equivalent, & 5 years of progressively responsible experience creating & implementing global services operations charter for system availability improvement. Prior experience must include 5 years of progressively responsible experience implementing early detection of issues & effective incident triage processes; implementing IT Service Management tools to cover core IT services operations; developing, implementing & devising technical operational strategies; performing fact-finding, business & engineering analyses, & the establishment of KPIs to monitor system & service quality; & working with internal & external stakeholders for global engineering & business operations functions.
Equal Opportunity Employer

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About Sony

Special Olympics is an international organization that changes lives by promoting understanding, acceptance and inclusion between people with and without intellectual disabilities. Through year-round sports training and athletic competition and other related programming for more than 1.7 million children and adults with intellectual disabilities in more than 150 countries, Special Olympics has created a model community that celebrates people's diverse gifts. Founded in 1968 by Eunice Kennedy Shriver, Special Olympics provides people with intellectual disabilities continuing opportunities to realize their potential, develop physical fitness, demonstrate courage and experience joy and friendship. There is no cost to participate in Special Olympics.