Experience:
No experience
Employment Type:
Intern/Co-op
Posted:
1/6/2018
Job Category:
Health Care Provider
Front Desk Agent - Spa Concierge - Human Resources Intern - Line Cooks
(This job is no longer available)
Sonnenalp | Vail, CO
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Job Description

Now Hiring:

- Front Desk Agent

- Spa Concierge

- Human Resources Intern

- Line Cooks

- Turndown Attendant

- Buffett Attendant

- Personal Trainer (Edwards)

- Dishwasher (Edwards)

*Housing Available* 

The Sonnenalp Hotel, located in Vail Village, Colorado, is seeking a full-time year round Front Desk Agent. The typical schedule for this position includes varying days off, morning, mid-evening, and evening shifts.

Primary Purpose of Position

To greet, register, check out, and assist guests efficiently, courteously, and professionally in all Front Office related functions. To maintain the highest standard of service and hospitality at all times.  It is important he or she knows how to work the phones and take reservations, and is familiar with all departments of the hotel.

Essential Duties and Responsibilities

  • Possess a thorough knowledge of check-in and check-out of guests.
  • To be completely familiar with all front desk computer operations and procedures for arrivals and departures.
  • Complete knowledge of the hotel and surrounding area.
  • Maintain control of all room keys and departmental keys. Be sure that sign out procedures are followed.
  • Know how to handle walk-ins, stay-overs and room charges.
  • Know how to post charges to guests, master bills, and other applicable accounts.
  • Handle safe keys in accordance with property's procedure.
  • Know room and rate policies. Know how to adjust packages rates for fewer or additional night stay.
  • Know how to look at reservations and future availability.
  • Have knowledge of room rates, packages and discounts available.
  • To be able to handle group arrivals. To know what is required at check-in and check-out; keep yourself and guests informed of all functions in-house and outside.
  • Ensure there are no check-outs with balances due.
  • Familiarize guest on hotel's facilities.
  • Read and initial the logbook at the beginning of your shift. Be sure to read the 10-day agenda and the current day's functions in the hotel and their locations and times. Read current memos.
  • Responsible for own cash drawer must count at the beginning and ending of shifts. Report any discrepancies to the Front Office Manager or desk Supervisors. The cash drawer and deposit at the end of shift must balance.
  • Keep housekeeping informed early departures, late check-outs and special requests that guests may have.
  • Inform bell staff and room service of any in-house and arrival changes.
  • Welcome each return guest; acknowledge that they are return guests.
  • Know all safety and emergency procedures.
  • Attend all front desk meetings.
  • To know how to do weekly key inventories.
  • To have knowledge of telephone, mail, and message systems in accordance with the business center.
  • Knowledge of all forms and vouchers used at the front desk, informing supervisor of any shortages.
  • Consistently fill out a feed-back form for all guests' comments and complaints. Put the forms in the supervisor or manager mail box.
  • Keep the supervisors on duty informed of any concerns with regard to the hotel and front desk.
  • Know the operations of other front office departments (guest services concierge, reservations)
  • Responsible for all operation of PBX switchboard in the absence of a full time PBX operator. Taking messages for guests and staff members; these must be complete and accurate. Use of proper and professional telephone etiquette.
  • Know department heads and departmental functions, and how they relate to you.
  • Needs to have full knowledge of the VIP/escort program and be able to escort guests to their room.
  • Perform a LHW-standard service at all times by following the guidelines of the certification.
  • Any other task either written or verbally defined by the front desk supervisor.

Education/Experience

  • High school diploma or equivalent (GED) required.
  • College degree in hospitality management preferred.
  • Previous front desk, reservations, concierge, bell desk or night audit experience in a luxury property preferred.

Primary Purpose of Position

The Spa Concierge is the first point of contact for guests in the Spa area and assists guests with whatever they need during their time in the Spa area.

Duties

  • Answer phones in a prompt manner, answer guests' questions, and book appointments accurately/efficiently (maximizing revenue)
  • Schedule appointments while adhering to LHW standards
  • Check guests into appointments, offering an orientation to the Spa
  • Check guests out of appointments and ensure guest satisfaction with treatments; handle cash, credit card, and room transactions accurately
  • Facilitate communication between guests and service providers
  • Obtain a thorough understanding of Spa products and services in order to ensure effective and efficient recommendations to guests
  • Maintain a clean Spa environment and ensure all areas are fully stocked
  • Coordinate with various departments to meet guests' needs, including: reservations, room service, front desk, engineering and housekeeping
  • Participate in regularly scheduled training sessions with Lead Spa Concierge and/or Spa Director
  • Opening and Closing of the Spa area in an effective and efficient manner using daily checklists
  • Sell retail to guests and close sales for aestheticians/therapists
  • Participate in performing monthly retail inventory

Education/Experience

  • High School Diploma
  • Resort and/or spa experience preferred
  • Experience with computer software systems, including but not limited to: Spa Soft, Microsoft Office (particularly Outlook), Springer Miller Systems, HotSOS
  • Based on performance this position can lead to a higher classification in the department; performance is determined based on the results from regular inspections, following LHW standards, quality and quantity of work.

Special Skills/Equipment

  • Effective communicator with the ability to work in a team-environment
  • Proficient in English language (oral and written)
  • Customer service and sales experience
  • Ability to work in a fast-paced environment and adapt to any new changes in policies or procedures with minimal issues
  • Self-initiator with well-rounded problem solving skills
  • High attention to detail
  • Maintain a high level of guest service and exceed all guests' expectations when possible
  • Knowledge of Hotel policies and procedures, outlets and specials

Essential Physical Requirements

  • Full-time: Must work 36-40 hours per week, on a varying schedule ranging from 7am until 8pm
  • Part-time: Work up to 30 hours per week, on a varying schedule ranging from 7am until 8pm
  • Must be able to work 10 hour shifts
  • Ability to lift 20 lbs
  • Must be able to stand for 8-10 hours during shift

Primary Purpose of Position

The world-class Sonnenalp Hotel is looking for a Human Resources Intern for the term March 2018 - July 2018. The Human Resources Intern will gain a thorough understanding of the various tasks within HR. He/she will be exposed to all aspects of the Human Resources department, to include payroll, document management, HRIS, on-boarding, recruiting, conflict resolution, employee housing, recognition, coaching, and training. This internship is designed to be both educational and practical with the opportunity to gain hands on experience in the HR field. The student will be responsible for an end of term project designed to improve processes or procedures, with the end result of enhancing the resort-wide employee experience.

Learning Objectives & Practical Application

  • Recruiting and hiring process, including: posting job openings, creating job descriptions, reviewing resumes, conducting interviews and reference checks.
  • Onboarding process to include background screening, job offers, new hire paperwork and data entry into HRIS, culture assimilation.
  • Employee housing process to include correspondence with tenants & future tenants, maintenance requests, payroll deductions, inspections and enforcement of policies/procedures.
  • Employment law and compliance to include employment eligibility, unemployment, confidentiality, proper maintenance of employee files, forms management, and auditing
  • Benefits processes to include plan renewal and enrollment information, Benetrac, wellness initiatives.
  • International hiring considerations to include recruiting, tax implications, and management
  • Payroll process to include Time & Labor Online, payroll policies and procedures, manual check process and reporting
  • Employee communication to include training, announcements via bulletin boards, company intranet and break room power point
  • Safety compliance to include training, educating, and worker's compensation
  • Leave of absences and the administration of FMLA, STD, LTD
  • Off-boarding and job separation process to include exit interviews, final checks, and other considerations
  • Employee Engagement & Recognition programs to include anniversary awards, recognition program administration, employee events and celebrations
  • Community and employee involvement
  • Completion and presentation of intern project to improve an HR process or procedure, or deliver a new program to enhance the overall employee experience

Essential Daily Duties

  • Distributing birthday cards, anniversary pins
  • Creation and distribution of monthly employee newsletter
  • Creation and display of weekly PowerPoint for Cantina Alpina
  • Creation and distribution of employee events calendar
  • Filing and organization of the office and file cabinets
  • Assist new employees with new hire paperwork and input into HRIS
  • Assist new employees with uniforms, time clock, and other onboarding items
  • Perform other office duties as needed

Education/Experience

  • High school diploma or equivalent (GED) required
  • Must be currently enrolled in or a recent graduate of a Associates or Bachelor's in Human Resources
  • May substitute practical work experience within Human Resources for education requirements

Special Skills/Equipment

 

  • Strong computer skills to include MS Office, and Internet based software systems.
  • Ability to maintain confidentiality and exercise extreme discretion
  • High level of accuracy and attention to detail
  • Excellent communication skills; Spanish helpful
  • Strong organizational skills and the ability to work under pressure
  • Strong desire to learn and develop HR skills

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About Sonnenalp

The Sonnenalp Resort of Vail strives to be a leader in providing opportunities for our people to contribute to the community. We are active all year volunteering to support numerous causes. The Sonnenalp Resort of Vail has made an everlasting impact on the lives of people living in our Eagle Valley.