3-5 years of experience
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Employment Type:
Full time
Job Category:
Information Services
Help desk Analyst
(This job is no longer available)
Software Specialists | Strongsville, OH
Grad Date

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Job Description

Client: Manufacturing Industry

Title: Help Desk Analyst

Location: Strongsville, OH

Zip Code: 44136

Duration: 13months + Contract with chances of extension

Shift Time: Mon-Fri 8:00 a.m. - 5:00 p.m.

8:30 a.m. - 5:30 p.m.

9:00 a.m. - 6:00 p.m.

Pay Rate: $17/hour (without benefits)

Job Description:

Help Desk:

  • Provide phone coverage for 30-40 calls a day, but not limited to that number
  • Master Client proprietary software
  • Assist other help desk team members in resolving hardware and software customer issues as needed
  • Respond to customer questions and or, concerns regarding Client or Client vendor equipment policies
  • Update internal records in an efficient, effective and timely fashion
  • Build, and or, configure computers
  • Physically possess the ability to lift up to 40 pounds
  • Assist with special projects as assigned
  • Assist in other department related tasks as needed


  • Support monthly inventory control on a rotating basis if necessary
  • Aid in resolving order, shipping, receiving, and customer issues as it relates to the Help
  • Desk's support of computer related equipment


  • Candidate must be bilingual in English and Spanish
  • A Bachelor's Degree in Business or Computer Science; OR equivalent work experience is preferred.
  • 2-4 years' experience using Microsoft Office Suite of products, especially Excel and Word, plus working with Operating System platforms (including Windows 8, 7, and XP).
  • Microsoft certifications are a strong plus along with A+ or Network +.
  • Working knowledge of computers and computer networking terms and support.
  • Effective analytical abilities and technical skills to isolate problems, fix immediate needs and offer long term solutions based on root cause analysis.
  • Ability to control pressing situations with composed decisiveness.
  • Excellent organizational skills
  • Good communicator both written and spoken
  • Make sound and timely decisions.
  • Ability to work with minimal supervision.
  • Steel toed shoes must be worn when engaged around the work-benches.


Applicants must be eligible to work in the specified location

About Software Specialists

SCS, Inc. has for thirty years successfully provided a wide range of businesses with effective software solutions. SCS principals authored software which evolved into nationally recognized financial packages. SCS focuses on mid-range markets, but its expertise and support expands to multinational corporations, Fortune 500 companies and large government entities. SCS's President was elected President of the prestigious Software Council of Southern California in 1998, acknowledging decades of solid SCS accomplishment. SCS is the largest Navision Solution Center in the West US and is among the leading Solution Centers for Navision Software worldwide. We have implemented and customized Navision Software in over 350 companies in over 20 different industries.