Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
2/14/2018
Job Category:
Customer Service
Industry:
Other
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Customer Support Supervisor
Software Specialists | Columbia, South Carolina
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Job Description

Position: Customer Support Supervisor

Job type: Permanent

Location: Columbia, SC

Responsibilities:

  • Serves as a Supervisor/Team Leader for customer -facing analysts charged with providing high quality and timely support to external and internal customers.
  • Manages to green performance on CSC's goals reported on the bank's scorecard.
  • Evaluates/Oversees departmental call quality with a minimum of 40 evaluations per month and the progress.
  • Writes, reviews, publishes and approves quality email communications prior to distribution.
  • Provides Back-up on-call support as needed.
  • Ensures/oversees the business recovery plans for the Customer Support centre.
  • Serves as a Lead Analyst on Axios and ShoreTel projects. Also acts as local CSC ShorTel administrator to include tasks such as validating system performance, performing routine tests.
  • Ensures adequate training is delivered to Customer Support Analyst in advance of implementation.
  • Responsible for the personal and professional development of the team and direct reports.

Required:

  • 3-5 years team lead or team support experience.
  • BS Degree in business or related technical discipline.
  • Strong customer service orientation, desire to embrace technology as a means of improving service.
  • Proven organizational skills and demonstrated abilities to establish priorities, self-direct and willingness to take initiative.
  • Ability to work under pressure and exercise sound business judgment.

Preferred:

  • HDI Team Lead Certification

Qualifications

Applicants must be eligible to work in the specified location

About Software Specialists

SCS, Inc. has for thirty years successfully provided a wide range of businesses with effective software solutions. SCS principals authored software which evolved into nationally recognized financial packages. SCS focuses on mid-range markets, but its expertise and support expands to multinational corporations, Fortune 500 companies and large government entities. SCS's President was elected President of the prestigious Software Council of Southern California in 1998, acknowledging decades of solid SCS accomplishment. SCS is the largest Navision Solution Center in the West US and is among the leading Solution Centers for Navision Software worldwide. We have implemented and customized Navision Software in over 350 companies in over 20 different industries.

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