5+ years of experience
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Employment Type:
Full time
Job Category:
Information Services
BPM Analist - Consultant
Software AG | Naples, North Carolina
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Job Description


This position is available in Madrid.




The Consultant is responsible for delivering quality software support to Software AG engineers/customers and partners, in accordance with departmental goals and objectives for quality, response and resolution times, and customer satisfaction. He/she can independently handle moderately complex technical problems in his/her area of product expertise, and can develop solutions through research, collaboration or problem replication. He/she works with general guidance from senior consultants and management, and in some areas may work independently.

- Provide professional, courteous and prompt technical support for assigned complex system level software products.
- Assist in analysis and research of more difficult technical customer problems.
- Have a documented troubleshooting plan.
- Demonstrate initiative in acquiring product skills in a single product family on several platforms.
- Consistently instruct internal and external customers on resources available for self-help.




To have performed the Consultant role in projects or consultancies with at least 5 years of experience
Experience in automation & integration methodologies & projects, BPM suites like webMethods, Tibco, webSphere & Oracle
Experience with J2EE architectures (Struts, JSF, Hibernate, JMS, …)
Experience in processes discovery & improvement, modeling tools (ARIS) & methodologies (EPC, BPMN)
High ability to:
- Adapt to demanding & changing environments
- Work within a high performance team
- Flexibility
- Success & customer oriented. Well attitude of mind, leading & managing ability

IT Skills:

- BPM suites like webMethods, Tibco, webSphere & Oracle
- J2EE architectures (Struts, JSF, Hibernate, JMS, …)

Soft Skills:

- Experience with webMethods suite.
- Experience in processes analysis, design, modeling (ARIS, BPMN)
- Knowledge of banking & inssurance technology
- Availability for international trips


About Software AG

Software AG, Darmstadt, Germany, is Europe's largest system software provider and a major global player offering cutting edge technology for data management and electronic business. Since 1998 the company has focused its development activities on XML products for the Internet. With some 3,500 employees and representatives in over 70 countries, Software AG expects revenues to exceed euros 600 million in 2001. Its distribution and technology partners include market leaders such as IBM, Microsoft and SCO as well as innovative IT solutions providers like Extensibility, Softquad and Sequoia. Software AG's products control the central IT processes of thousands of renowned companies worldwide. Some examples of these are Lufthansa, British Sky Broadcasting, ZDF, Dresdner Bank AG, Swiss Post, DaimlerChrysler, Deutsche Bahn AG (German Rail), BP and VIAG Interkom. Software AG is listed on the Frankfurt Stock Exchange (MDAX, Security identification number 724264 / SOWGn.F). Software AG's UK offices are located in Bracknell and Derby.

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