3-5 years of experience
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Employment Type:
Full time
Job Category:
Learning Specialist - Spartanburg
Sitel | Spartanburg, South Carolina
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Job Description


Summary of Primary Job Responsibilities:

-  Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
-  Modifies and presents training programs for representatives/agents. 
-  Tracks and analyzes training programs by examining agent performance. 
-  Recommends changes to training programs. 
-  Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes. 
-  Participates in identifying program needs, obtaining technical data and scheduling programs. 
-  Maintains training records. 



Four-year college degree or equivalent directly related work experience.


Experience Target:

-  At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex, fast-paced contact center environment.
-  Solid understanding of training processes and practices for adults. 
-  Excellent product knowledge for a specific vertical market.


-  Excellent listening and oral/written communication skills. 
-  Strong facilitation, problem-solving, research and decision-making skills. 
-  Solid understanding and use of computer basics (The Internet, e-mail, MS Office).
-  Organizational and time management skills.

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)