No experience
Employment Type:
Full time
Job Category:
Customer Service
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Work@Home agent openings for Iowa
Sitel | Ira, Iowa
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Job Description

About Sitel Work@Home Solutions

Sitel Work@Home Solutions™ is a virtual employee-based team supporting global fortune 500 companies in the insurance, retail (clothing, toy) travel & leisure, sport and telecommuting industries, just to name a few.


Sitel believes that great customer experiences are powered by people who love what they do and were they work.  Our culture is one that invests in the growth and development of our human capital – you.


 We hope you’ll consider joining the Sitel Work@Home Solutions™ team!



About Us

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.



• Prior customer service experience

• Sales experience

• Prefers working in virtual self-management/self- motivated environment

• Excellent verbal and listening skills

• Professional and articulate voice

• Home office that is noise & distraction free

• Ability to provide superior customer service while navigating multiple systems including the use of chat to ask and receive internal support

• Excels working in a fast paced environment with evolving business needs


Technical Requirements

Computing Minimum Specifications:

  • Desktop or Laptop (Apple/Mac, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, & Android systems are NOT compatible)
  • Operation system – Windows 7, Windows 8, and Windows 10
  • All peripherals must be wired (Wireless Keyboard, Mouse, or Headset are NOT allowed)
  • A separate 19” Monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One or AIO unit)
  • * Anti-Virus – Symantec, McAfee, Windows Defender

For Windows Systems

  • RAM – Required 4 GB for Windows 7, Windows 8 & Windows 10
  • Processor Speed – Dual Core 2 Ghz or better
  • Free Space – 20 GB
  • 2 available USB ports

Internet – Minimum Specifications:

  • Internet speed –  download speed 3.0 MB; upload speed 1.5MB
  • ISP must be highly stable with no packet loss and latency under 100ms
  • DSL or Broadband Required  – WiFi, WiMax, Satellite, dial-up, and/or Hotspots are NOT allowed
  • Home Router with wired link to PC

Sitel requires Internet not be used for non-work related purpose during working hours; including media streaming, ripping, gaming, or other web usage by other members of household that may negatively impact your networks performance.

Other Technical Requirements:

Approved USB Headset

Plantronics - Blackwire Corded Headset

C300 (C310 and C320),

C420, C435,

C600 (C610 and C620),

C700 (C710 and C720

What we offer

  • Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck
  • Paid training
  • Set schedules – majority of shifts are 31-40 hours/week with other opportunities available
  • Career advancement opportunities, 70% of our leaderships roles come from internal promotions
  • Medical and dental benefits for full-time employees
  • 401(K) Retirement Match
  • Opportunities to earn additional income through incentive opportunities
  • Vacation and holiday pay
  • Employee discounts with Sitel’s many major brand-name partners
  • World class virtual team / coaching work environment


High school diploma or equivalent

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)