Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
8/24/2017
Job Category:
Customer Service
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Recruiter-Exec Search (Puerto Princesa)
Sitel | Phil Campbell, Alabama
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Job Description

ABOUT US

 

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel's 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

 

 

SUMMARY OF RESPONSIBILITIES

Source, recruit, and interview prospective employees for non-agent positions

Determine appropriate match of applicant skills to job responsibilities and supports administration of pre-employment testing and behavioral interviewing

Partner with site management to understand and anticipate recruiting needs and ensure appropriate applicant flow

Support Recruiting Supervisor and/or Manager in administration of all recruiting and employment activities

 

BASIC QUALIFICATIONS

Average to above average understanding and use of MS Office Tools esp. MS Excel

Knowledge of Sitel recruitment policies and processes (for internal)

 

WORK EXPERIENCE

At least one (1) year of successful recruiting experience for non-exempt personnel, preferably in a high-volume, fast-paced, customer-focused environment

Call center experience strongly preferred.


EDUCATION

Business-related college degree and/or equivalent combination of education and experience in HR or general business

 

KNOWLEDGE / SKILLS / ABILITIES

Excellent interpersonal skills, including strong, effective verbal and written communication skills

Basic computer skills with the ability to use a variety of software packages including Word, Excel, PowerPoint and Outlook

Strong planning and organizing skills, especially prioritizing multiple projects/tasks

Effective organizational and time management skills

Proven ability to successfully recruit non-exempt associates to increase retention and meet high-volume recruiting needs

Demonstrated success as a business partner to leadership in a fast-paced, customer-focused environment

Ability to develop effective business relationships both internally and externally

Ability to influence others and present a positive company image

Demonstrated ability to adapt practices and techniques to changing priorities and issues while maintaining compliance of employment programs

Demonstrated personal drive

Operates with a sense of urgency

Collaborative work style essential

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)