Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
8/23/2017
Job Category:
Human Resources
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Recruitment Specialist
Sitel | Phil Campbell, Alabama
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Job Description

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

 

Summary of Primary Job Responsibilities:

  • Sources, recruits and interviews prospective employees for Operations Support positions.
  • Determines best avenue for recruiting.
  • Builds pool of qualified applicants reducing lead-time required to fill classes within designated timeframes.
  • Administers testing programs as directed.
  • Determines appropriate match of applicant skills to job responsibilities and supports administration of pre-employment testing and behavioral interviewing.
  • Partners with site management to understand and anticipate recruiting needs and ensure appropriate applicant flow.

 

Education: College Graduate - Psychology, Marketing, Business Management, Human Resources Management or equivalent.

 

Experience Target:

  • 2-3 years Non-agent recruitment experience required.
  • Call center experience strongly preferred.

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)