Experience:
No experience
Employment Type:
Part time
Posted:
8/22/2017
Job Category:
Customer Service
Customer Service Opportunity - Major UK Airport
Sitel | Exeter, California
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Job Description

About Us

We are a leading global Company part of the Acticall Sitel group, with sites all around the world, supporting our well known clients in delivering first class customer service every day. As we continue to grow we are looking to welcome people to our team with a passion for helping customers.

Job Summary

  • We are really excited to be partnering with an award-winning international airport for a brand new campaign here at Sitel Exeter!
  • We pay £7.90 per hour increasing to £9.00 per hour between the hours of 06:00-08:00 & 21:00-23:00
  • You will need to be flexible to cover early and late shifts and some weekends across the opening hours of Monday - Sunday 06:00-23:00
  • Permanent opportunity with full and part time roles available

Primary Job Responsibilities

This is a new project at Exeter and you have the opportunity to be part of it from the very beginning! You will supporting the set-up and growth of the campaign during a really exciting time for the site.

On behalf of this well-known airport you will look after their car parking service, loyalty system and general customer service, with the flexibility to offer exceptional customer service across social media, e-mail and telephony.

You understand that not every Customer is a happy customer when they first contact us, but you will build brand loyalty by taking ownership of the customer queries, providing consistently great customer experiences.

Our people are at the very heart of what we do, and with a fun and vibrant working environment there are plenty of opportunities to get involved in site activities and fund-raising events to support our local site charity.

Getting to work is easy! We are in a great city centre location just opposite the bus station, and the central train station is just a few minutes walk. Princesshay is on our door step, great for grabbing a coffee on your walk into work or for some retail therapy after your shift!

Requirements:

To join our team we ask that you

  • have 6 months customer service experience , either face to face or over the phone
  • have confidence using and learning a variety of computer systems
  • are comfortable in turning around sometimes tricky customer service experiences so that our customers remain happy and loyal
  • are able to create a great customer service experience through your verbal and written communication skills
  • have a genuine passion for helping others
  • some sales experience would be desirable but not essential

Benefits

  • Fully paid training
  • Career progression; we encourage our employees to develop and progress within our business and look to our own talent pool when positions become available
  • Corporate perks - an exclusive online platform that helps you to save money on shopping and entertainment
  • Discounts at local gyms and restaurants
  • Employee Assistance Programme
  • Free fruit Monday
  • Childcare voucher scheme
  • Eyecare vouchers

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)