Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
8/21/2017
Job Category:
Sales
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Coach
Sitel | Port Saint John, Florida
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Job Description

About Us

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel's 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

Sales coaches must come up with the most effective ways of training sales representatives and sales managers on how to increase sales. These coaches often help agents in building relationships with customers, properly preparing and carrying out a sales call, effective questioning methods in order to get a sense of what customers need and presentation skills. Sales coaches also give their agents advice on communicating information internally that relates to sales. Like most coaches, sales coaches must be willing to continuously work to improve the company's ability to make sales as long as the company continues to contract services.

 

- Bachelor's Degree preferred or equivalent combination of education and experience
- 2+ years of customer service experience required, preferably in call center environment
- Minimum of two years supervisory experience required with excellent performance management skills
- Strong leadership skills with ability to manage people. Strong verbal/ written communication skills. Strong interpersonal skills and experience demonstrating successful associate, customer and client relationship management.
- Solid computer skills required

 

Responsible for providing direction and guidance to ensure consistent achievement of key performance metrics.  Achieve, measure, report and communicate goal attainment for assigned team.  Ensure accurate and timely communication of issues to Operations Manager.  Coach, mentor, and develop agent team for skills expansion and promotional opportunities. 
Displays willingness to support Sitel policies and management decisions.
Must be able to work flexible schedule and maintain excellent attendance.
 

 

Technical support experience wanted but not required.  Sales experience is a plus.

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)