Experience:
No experience
Employment Type:
Full time
Posted:
8/16/2017
Job Category:
Information Services
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KRONOS Engineer
Sitel | Phil Campbell, Alabama
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Job Description

Summary of Primary Job Responsibilities

This position focuses on productivity improvement, efficiency enhancement, and support as needed.  Provides consulting and functional expertise to call centers on the functionality and performance of systems.  Developing models and reporting guidelines needed for analysis, measurement and/or assessment of volume and productivity data.  Will coordinate the interface between programmers and users, as well as obtain specification from users to establish specific output information requirements.  Train and coach users, while proving tier one technical support and escalated issues as needed.

 

Education:

  • BS or BA in Computer Science, MIS or similar program; or equivalent work experience.

 

Experience Target

  • At least a year of experience in similar capacity.
  • Background in programming is a plus.

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)