Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
8/14/2017
Job Category:
Sales
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Coach - Knoxville
Sitel | Knoxville, Tennessee
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Job Description

About us

 

Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations. We are the leading global busienss process outsourcing provider of customer care and complementary back-office processes. According to the Black Book of Outsourcing, Sitel is the number one global call center outsourcing provider and received teh top score in 11 critical performance categories including vertical expertise, reliability, innovation, trust, flexibility and customization. This proves, when you focus onyour core competency, that you can be better than anyone else in the world. Sitel's clients, many of the largest and well known brands in the world, have selected and continue to partner with Sitel for one reason; Sitel delivers the results they want; Sitel delivers Return on Customer Investment (RoCI).

 

Summary of Primary Job Responsibilities

 

Coaches at Sitel are our front-line supervisors who manage the day-to-day interaction with our agents. As a Coach you will be responsible for helping agents deliver a positive customer experience and achieve key sales and performance metrics. Develops and implements creative coaching and communication techniques to motivate, develop and reward a virtual workforce. Will ensure quality customer interactions and create a sales-oriented culture. Job Description Prior experience managing a sales team, driving performance, achieving sales targets and developing individuals - The ability to communicate effectively in a chat environment with a virtual workforce - Demonstrate creative communication strategies and programs that motivate and develop teams - Excellent grammar and written communication skills - Strong sales orientation - The ability to set priorities and multi-task - Prior contact center experience preferred - Four-year college degree or equivalent work experience - A criminal background check, drug screen and credit check Applicants must have flexibility to work evenings and weekends. Benefits We offer a competitive compensation and benefits package that includes medical, dental, vision and 401(k).

 

Education

 

Four-year college degree or equivalent work experience
 

Experience Target

 

2-3 years experience in a call center

 

Knowledge/Skills/Abilities

 

Demonstrated interpersonal, coaching, and supervisory skills. Excellent verbal and written communication skills. Demonstrated ability to set priorities and multi-task.

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)