Experience:
0-1 years of experience
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Employment Type:
Part time
Posted:
8/1/2017
Job Category:
Customer Service
John Lewis Customer Support Advisor
Sitel | Exeter, California
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Job Description

About Us

#whysitelexeter

Fantastic opportunities are now available at our Exeter site; we are a leading global Company with sites all around the world, supporting our well known clients in delivering first class customer service every day. As we continue to grow we are looking to welcome people to our team with a passion for helping customers and solving their problems.

Job Summary

What you need to know:

  • We pay £7.97 per hour increasing to £8.18 per hour following successful completion of your probation period, with further opportunity to increase your hourly rate through internal progression opportunities
  • You will need to be flexible to cover early and late shifts and some weekends across the opening hours of Mon-Fri 08:00-21:00, Sat 08:00-20:00 & Sunday 10:00-18:00
  • We have permanent roles available with a variety of start dates
  • We are happy to discuss both full and part time opportunities

Primary Job Responsibilities

Benefits:

  • Fully paid training
  • Opportunities for career progression; we encourage our employees to develop and progress within our business and look to our own talent pool when positions become available, whether this is supporting our back office or advanced customer complaints teams or pursuing an opportunity in management through our mentor and track training programmes
  • Corporate perks - an exclusive online platform that helps you to save money on shopping and entertainment
  • Discounts at local gyms and restaurants
  • Free fruit on a Monday
  • Childcare voucher scheme
  • Eyecare vouchers

Experience Target

To join our team, we ask that you:

  • have 6 months of customer service experience either face to face or over the phone
  • have confidence using and learning a variety of computer systems
  • are comfortable in turning around sometimes tricky customer service experiences so that our customers remain happy and loyal
  • are able to create a great customer service experience through your verbal and written communication skills
  • have a genuine passion for helping others

 

A Day in the Life at Sitel

A day in the life of a Customer Service Advisor at Exeter:

Our Client John Lewis are renowned for their outstanding commitment to being leaders in customer service, and in our busy and vibrant contact centre, whether you are speaking to customers over the phone or via e-mail, your warm approach and expertise ensure the customer journey is the very best each and every time.

You understand that not every Customer is a happy customer when they first contact us, but you will build brand loyalty by taking ownership of the customer queries, providing consistently great customer experiences.

Working in the electrical home technology team you will troubleshoot and rectify customer issues across a range of products from TVs to game consoles. An interest in technology is helpful but you do not need to be an expert! Fully paid training is provided to ensure you have the skills and confidence to bring your customer service experiences to life.

Our people are at the very heart of what we do, and with a fun and vibrant working environment there are plenty of opportunities to get involved in site activities and fund-raising events to support our local site charity.

Getting to work is easy! We are in a great city centre location just opposite the bus station, and the central train station is just a few minutes walk. The Princesshay shopping centre is on our door step, great for grabbing a coffee on your walk into work or for some retail therapy after your shift!

How to apply

What are you waiting for?

 

Follow the prompts below and apply now and start this Summer!

What are you waiting for?

 

Follow the prompts below and apply now and start this Summer!

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)