Experience:
No experience
Employment Type:
Full time
Posted:
7/3/2017
Job Category:
Customer Service
Customer Service Professional Danish / UK 01.08.
Sitel | Berlin, Connecticut
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Job Description

About Us

With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.

Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences.

Job Summary

Our growing company is currently seeking for

 

Customer Care Agent UK/Denmark (m/f) for healtchcare products

 

Service Hours: Monday - Friday 8am to 5pm

 

Responsibilities:

 

  • Answer incoming customer inquiries of consumers and health care professionals in the field of health care for the UK/Nordic Market
  • Independent processing of complex customer requests following specified processes, i.e.: Complaint take in,  

source information, sample shipping, price information, delivery status

  • Maintenance of information in the database in particular advanced processing of complaints (entering quality investigation results and the assessment of the relevance for the company, coordinate with the relevant departments)
  • Processing of calls, e-mails and faxes for the Nordic Market in Danish and English 
  • Maintaining and improving the quality standards
  • Acquisition of customer-related data in the database
  • Documentation of problems and solutions in the database

 

Qualification:

 

  • General Certificate of Secondary Education or equivalent
  • Good computer skills
  • Experience within a fast moving, customer centric environment
  • People orientated and team minded
  • High sense of customer and service orientation
  • Excellent communication skills
  • Fluent in Danish and English and basic German to communicate within your team, any additional language is a plus

Are you interested in joining our team?

 

We are looking forward to your application.

Please send it to karriere.berlin@sitel.com.

 

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)