1-3 years of experience
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French/English Team Manager - Porto
Sitel | Port Lions, Alaska
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Job Description

About Us

SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 30 years and now with a team of 1200 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way.

SITEL Portugal is one of the top performers in Contact Center Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth.

Top 5 Reasons to Join Us:

1. Start an international career;
2. Being involved in projects for worldwide brands;
3. Be part of a successful and growing company;
4. Meet people from all over the world;
5. Develop your language skills in an international environment.

Job Summary

To lead the team to meet and exceed business objectives ensuring that key financial, operational and quality metrics are consistently achieved.

Direct involvement in the recruitment, selection, induction training and ongoing skills development for all Advisors, ensuring we attract and retain the very best talent.

Reporting to the Operation Manager, will be directly responsible for induction training and ongoing skills development for all Advisors; Proactive management of absenteeism and attrition; Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor coaching, developing and motivating Advisors.

Your main objective will be to lead the team to meet and exceed business objectives ensuring that key financial, operational and quality metrics are consistently achieved.


Experience Target:

Experience as a Call Center Team Manager/Supervisor;

Minimum of 1 year call center experience;

Experience with multilingual projects;

Successful coaching and management of others.

Ability to organize and prioritize set priorities and multi-task.

Effective problem solving skills.



Native French knowledge both spoken and written (eliminatory);

Strong English skills;

Evidence of effective interpersonal, coaching and leadership skills;

Excellent telephone, keyboard, verbal and written communication skills;

Good numeric and verbal reasoning skills;

Effective time management and decision making.


Pay Rate:

Full-time job with long term contract directly with Sitel

Private health insurance after 6 months of work

Growing project and Careers plans

Office with great location and good work environment

We can help you finding accommodation in Porto

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)