Experience:
No experience
Employment Type:
Part time
Posted:
6/1/2017
Job Category:
Customer Service
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French Speaking Advisor- Bosch (Temp contract)
Sitel | Kingston, Arkansas
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Job Description

Job Summary

Temporary Contract

Start date:12th June 2017- End date: 30th September 2017

Hours: Monday- Friday 7:00-19:00 & Saturday 8:00-16:30   (37.5 hours per week)

Pay Rate: £10.00 per hour 

 

About you

We are looking for the very best customer service talent to match our customers’ expectations. Providing a first class service will always be at the forefront of who you are and what you do. If you possess the communication skills and have a great attitude to teamwork, we’ll teach you the rest!

 

The Role

This role consists of resolving customer enquiries on behalf of Bosch Powertools via telephone, email, Web chat and Social Media. We are currently recruiting for positions within our Inbound and Aftersales teams.

 

Your main duties:

  • Answer inbound contacts from Business Customers regarding technical information and orders.
  • Answer inbound contacts from Sales Representatives with requests for prices, delivery dates and information regarding sales campaigns or customers
  • General contacts and enquiries regarding information on products, accessories and applications.
  • Processing complaints, returns and credits.
  • Dealing with Carrier issues.
  • Logging information into Customer Relationship Management System.
  • Consistently achieve call quality score goals to meet client and customer satisfaction goals.
  • Order Processing.
  • Answer & follow up of consumer enquiries
  • Other duties as assigned.

Desirable Skills

  • Excellent communication (verbal and written).
  • Excellent customer service.
  • Basic computer skills (e.g. hardware, operating systems, internet).
  • Technical knowledge and experience with power tools desirable.
  • Problem Solving/solution driven
  • Loyalty and empathy

About Us

If you want to work for a leading global organisation, with some of the most famous and international brands in a dynamic, fun and multi-cultural environment, then we want to hear from you. We have some great opportunities at our flagship site in South West London, just 25 minutes from Waterloo - our offices are located 3 minutes’ walk from Kingston station.

 

We provide more than just a place to work, with incentives and regular staff and community events to involve all. We also run a development programme available to our most ambitious and hardworking agents after successful completion of 6 months’ probation. That will allow you to acquire and develop your skills to support your career aspirations.

 

We are committed to providing our staff with the opportunity to grow and become experts in sectors such as Training, Operations, IT, Finance, HR and Team Leadership amongst others. A People First focus is at the heart of everything we do, and we encourage our employees to actively engage with their career.

 

Benefits of working for Sitel:

  • Free staff car park
  • Free Tea & Coffee
  • Travel Loan Ticket (after 3 months)
  • Pension scheme (after 12 weeks)
  • First class development opportunities
  • Incentive schemes
  • Discounted gym membership 
  • Childcare vouchers
  • Free eye test and money off glasses required for the workplace (terms and conditions apply)
  • Local staff discount (i.e. restaurants, pubs, hairdressers)
  • Monthly health and wellbeing events
  • Employee Assistance Programme
  • Opportunities to give back to local community events

 

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)