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Employment Type:
Full time
Job Category:
Customer Service
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Customer Service Professional (Call Center)
Sitel | Dallas, Texas
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Job Description

About Us

Actical Sitel Group is in search of CUSTOMER SERVICE PROFESSIONALS to be a part of our partnership with a large technical client in the Dallas area; a producer of calculators and services for the education and retail market. We are a leading global provider of customer support services, empowering companies to grow by optimizing Contact Center performance and unlocking customer potential.

We are looking for Customer Service Professionals with Contact Center (Call Center) experience. Bilingual skills with English and Spanish, English and French or English and Portuguese are also a plus!

Work Activities

Work Activities- the Customer Service Professional work activities include:

  • Assisting teachers, students and other customers with math calculations, calculator operations, and educational software operations
  • Troubleshooting non-functional products, including desktop software
  • Processing product returns and handling a wide variety of customer inquiries
  • Responding to customer e-mails within company structure and guidelines
  • Adding to and improving knowledge base content to improve customer and employee self-service
  • Educating teachers, students, and other customers by adding value to calls and e-mails with regard to additional services, new products, and training opportunities
  • Order entry
  • Other duties as assigned

Skills & Benefits

Skills - Skills required for Customer Service Professional include:

  • At least 1-year post-secondary education strongly preferred
  • 1-year previous customer service experience – preferably in a call center environment
  • Familiarity with several computer systems, including Macintosh OS X, Windows 7, and Windows 8 and Windows 10
  • Mathematics skills and aptitude – at least College level Algebra –
  • Proficiency with Microsoft Office Applications
  • Previous teaching and/or tutoring experience in math is a plus-
  • Ability to speak and express ideas clearly and concisely, both verbally and in writing
  • Ability to communicate clearly with all levels of students and educators
  • Strong critical thinking and problem-solving skills as well as an ability to think independently
  • Ability to communicate technical solutions to a non-technical customer
  • Ability to communicate advanced mathematical concepts in a clear, concise and easy to understand manner.


  • Actical Sitel Group offers a competitive benefits package including, but not limited to Medical, Dental, Vision, Life Insurance, and 401(k).
  • Actical Sitel Group also offers great opportunities for growth and development through internal advancement opportunities into higher level technical support, chat support and other avenues.

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)