Experience:
No experience
Employment Type:
Full time
Posted:
3/22/2017
Job Category:
Customer Service
Danish Inbound Technical Advisor
Sitel | Port Lions, Alaska
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Job Description

About Us

We are Sitel, global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base.

We seek people who can build trust with our clients’ customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent. We have a People-first culture – our commitment to putting people first improves the satisfaction of our employees and provides a better experience for the customer. From our customer service associates through to our global leaders that support them, everyone is valued.

Job Summary

Our client is an American corporation that manufactures laser printers and provides enterprise software to a global market.

Since 1991, the company has been a recognized and lauded leader in imaging and output solutions. Today, the company competes in key growth markets, selling its products and services in more than 170 countries – all focused on helping its customers connect employees to the most relevant information at the moment they need it.
 

Our Offer

At Sitel we believe our staff are our most important asset and therefore we take pride in finding the best, most talented and driven employees. Among the benefits of working with us are;

  • Competitive salary (x14)
  • Monthly meal allowance
  • Monthly performance bonus
  • Private health insurance (applicable after 6 months) with an on-site Doctor
  • Stable working hours (Monday – Friday, 07:00 - 16:00)
  • Great office location in Lisbon – Parque Das Nações.
  • 22 vacation days per annum
  • 4 weeks of training (fully paid by Sitel and included in the contract)
  • Start an international career
  • Support one of the largest brands in the world
  • Further training available through SITEL’s online  University
  • Career opportunities and a great multicultural working environment

We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times. If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible.

Primary Job Responsibilities

Located in our Lisbon office, you will be integrated into a multicultural team providing inbound technical support to the Danish market.  The main responsibilities involve troubleshooting and resolving quality or connection issues on customer’s hardware environments by telephone and email. You will be providing technical support for both Danish businesses clients & end users of the hardware.

  • Provide friendly and efficient service to the Danish business community.
  • Be the first point of contact to handle technical support and resolve customer issues.
  • Respond professionally to inbound phone calls and emails, including urgent situations.
  • Identify and escalate issues appropriately.
  • Research information and troubleshoot problems using available resources (product laboratory).
  • Proactively and independently work to meet targets and goals.

 

What we are looking for

Requirements

  • Native level Danish (C2)
  • Good understanding of English
  • Ability to work in a team environment
  • Ability to build trust with customers
  • Patient & empathetic
  • Technical aptitude and the ability to pick up new technology quickly

Bonus Skills

  • Previous customer service or contact center experience
  • Good troubleshooting skills and analytical thinking
  • Good communication skills
  • Knowledge and understanding of hardware and printers (preferable)

Education

High school diploma or equivalent in a related field or a combination of education and work experience

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)